Customer Care Collections Sr. Associate

2 days ago


Metro Manila Philippines NTT DATA North America Full time

Join to apply for the Customer Care Collections Sr. Associate role at NTT DATA North America . Takes escalated calls from providers/callers. Develops tactical and operational plans to achieve key milestones in the project. May coach and mentor less experienced team members. Assists in preparing SOP for new processes. Ensures accurate and timely processing of transactions to meet or exceed client service level agreements. Identifies and resolves issues around nonstandard pending transactions. Skills required: Solid computer skills. Strong communication skills. Strong customer service skills. Strong attention to detail, time management and organizational skills. Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing and Finance Industries IT Services and IT Consulting Location: Manila, National Capital Region, Philippines. #J-18808-Ljbffr



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