Proposal Manager

Your potential has a place here with TTEC's award-winning employment experience.  As a Pursuit Manager working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do

Working with our Sales Team, you'll lead the development of sales proposals and presentations used in pursuit of new business. You will be analyzing requests for proposals (RFXs); contributing to bid strategy and win themes; developing the proposal plan and outline; and completing proposals with special attention to thoroughness, accuracy, quality, and layout.

During a Typical Day, You'll

•    Coordinate the work of an integrated pursuit team to meet all schedules and deadlines

•    Assess the solicitation, resource requirements, and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity

•    Maintain close working relationships with Sales, SMEs, and other stakeholders to generate proposals and presentations, including document preparation, team coordination, writing, editing, proofreading, compliance, overall quality control and deadline adherence

•    Help define win strategies, themes, discriminators, key messages, and other pertinent proposal content

•    Manage and communicate the proposal development and production schedules, keeping the team and management informed of changes as they occur

•    Lead all aspects of proposal phases which include, but are not limited to, Kickoff meetings, internal proposal team meetings and reviews

•    Develop and follow procedures to ensure proposals conform to client requirements and TTEC's style guide in concert with the corporate marketing team

What You Bring to the Role

• 3-5 years of experience leading the proposal response process, preferably in BPO
• Experience collaborating with, coordinating and leading remote teams
• Excellent verbal and written communication, research, and time management skills
• Strong Industry knowledge – a deep understanding of the contact center world
• Strong proficiency in Microsoft Word and PowerPoint
• Experience with Responsive (bid management application) is a plus but not required

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

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A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Director of Pursuits Management and directly influence our success in driving new business and acquiring new logos. 

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.