Dispatcher

About us

We are professional and supportive.

Our work environment includes:

• On-the-job training
• Safe work environment
• Work-from-home days

JOB TITLE: Dispatcher

CLASSIFICATION: Employee (Full Time)

REPORTS TO: Office Manager

PROGRAM: Allied Medical Transport, Non-Emergency Transportation (NEMT) Company

PRINCIPAL FUNCTION OF THE JOB: Dispatcher will schedule vehicles to pick up and drop off clients at their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatchers will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times. Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services.

LEVEL OF AUTHORITY: Performs routine duties independently in accordance with established and general policies and procedures requiring regular interpretation. The Dispatcher is responsible for sound judgment, thoroughness, and competence, where failure to perform effectively and efficiently could have a serious impact on the ability to carry out the responsibilities and function of the position.

WORK ENVIRONMENT: Work is performed in a structured setting. The individual deal with information from multiple sources and acts accordingly.

PRINCIPLE DUTIES AND RESPONSIBILITIES

· Scheduling: Dispatchers will coordinate the transportation schedule for each day and/or week and inform drivers of their assignments for the day and/or week. The Dispatchers must also be able to appropriately schedule last-minute trips so that clients reach their appointments on time.

· Handling Problems: Plenty of things can go wrong on a trip. A vehicle might get a flat tire or there might be an unexpected roadway closure, and unforeseen situations arise. Dispatchers will have to take action to make things right and limit disruptions so that client arrives safely and on time for their scheduled appointments.

· Maintaining Communication: Dispatchers will serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time or calling with complaints about their trip experience.

· Reporting: Dispatchers are crucial in accurate reporting for the company. Dispatchers will provide detailed accounts of activities to assess patterns for inefficiencies. They will also be responsible for completing all required paperwork on time and with minimal errors.

· Monitoring Safety: We are committed to the safety of our clients and dispatchers are critical in this role. Dispatchers will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. If one of a transportation dispatcher's vehicles is involved in a roadway situation, he or she needs to decide the safest course of action, such as getting emergency help.

KNOWLEDGE, SKILLS, AND ABILITY

· Ability to keep a level head in a busy environment to rectify issues quickly and efficiently

· Ability to think ahead and anticipate potential problems, such as allowing extra time during stormy weather

· Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved

· A commitment to teamwork since the job entail working with a variety of people

· An excellent working knowledge of the NEMT Dispatch system, preferably Route Genie (training will be available if not prior experience)

QUALIFICATIONS

• Must be willing to work US hours (Pacific Time)

· Must be 18 years or older

· Must have previous customer service experience with a good track record of assisting customers in a thoughtful, caring, and timely manner

· Communication Skills: You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly, and communicate effectively will be necessary.

· Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.

· Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet.

· Ability to use mobile technology including smartphones, tablets, and their applications

· Must have a high school diploma or GED

· Must have a reliable and stable internet connection with clear and easy-to-hear headphones and a microphone

Job Type: Full-time

Experience:

• Dispatching: 2 years (Preferred)
• On-the-job training is offered if no experience

Work Location: Work from home

Job Type: Full-time

Pay: Php15, Php18,000.00 per month

Benefits:

• Paid training
• Work from home

Application Question(s):

• Available to work night shift

Education:

• Senior High School (Required)

Language:

• English (Required)

Work Location: Remote

Application Deadline: 12/14/2025