Dispatcher

2 weeks ago

Angeles City, Central Luzon, Philippines FIBERHOME PHILS INC (Pampanga) Full time ₱600,000 - ₱1,200,000 per year
  • Responsible for the timely dispatch of the SOs and tickets to the assigned area; close coordination with the area managers or/and team leaders for the completion of dispatch
  • Closely communicates with the field personnel, monitors and answers incoming call for the update status of SOs and tickets
  • Accurately prepares the reports of all completed/closed SOs and tickets. Coordinates with the area manager or/and team leaders for those field personnel who have not given updates on their respective dispatched SOs and tickets especially for those work that are highly prioritized
  • Regularly checks the IPMS and WMO for any remaining or updated SOs and tickets that need to be accomplished for the day; ensures to give timely updates on the status of the dispatched SOs and tickets.
  • Should be able to monitor the SOs and tickets that are nearly to go beyond the required SLAs set by the client
  • Prepares the summary of all dispatched SOs and tickets for the day for submission the client
  • Closely coordinates with PLDT counterparts for the updates or/and verifies info in the SOs and tickets
  • Performs other clerical and dispatching duties as may be assigned from time to time

Job Types: Full-time, Permanent

Benefits:

  • Life insurance

Language:

  • English (Preferred)

Work Location: In person

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