Platform Operations Manager

7 days ago

Philippines OVATech OPC Full time $30,000 - $60,000 per year

We are looking for an experienced Platform Operations Manager (Senior Level) to oversee the end-to-end operational health of B2B platforms for a health and wellness company based in the US.

We are looking for the following specific requirements

  • 5+ years of experience in SaaS operations, client success, or technical support
  • Proven experience administering Zendesk (workflow setup, triggers, automation, and reporting)
  • Strong analytical and reporting abilities using Excel, BI tools, or SQL
  • Experience managing cross-functional collaboration with technical and product teams
  • Excellent written and verbal communication skills with strong documentation habits
  • Strong leadership and process optimization skills

Your responsibilities will include (but are not limited to):

  • Oversee and manage daily platform operations
  • Conduct regular system health checks, user activity monitoring, and data validations
  • Lead Zendesk support administration and ensure high SLA compliance
  • Track KPIs, analyze performance, and generate operational dashboards
  • Collaborate with engineering and product teams for bug fixes and feature enhancements
  • Develop and maintain SOPs for support workflows and platform operations
  • Mentor junior team members and ensure consistent support standards
  • Build executive-level reports summarizing platform health and client satisfaction

This Position Is Perfect For You If You Are…

  • Analytical and process-driven
  • Proactive problem-solver with strong attention to detail
  • Excellent communicator and collaborator
  • Tech-savvy with a continuous improvement mindset
  • Reliable, consistent, and capable of working independently
  • Leadership-oriented with a team mentorship approach

Technical Requirements

  • Main and Back up computer
  • Minimum i5 processor
  • Main and backup internet
  • Minimum 25 Mbps
  • Noise-canceling headset
  • Webcam

Perks

  • Paid PH holidays after 3 months
  • Attendance incentives after 3 months
  • Referral bonuses
  • Performance appraisal
  • Prepaid health and wellness card after 6 months

Job Type: Full-time

Work Location: Remote

  • General Manager

    2 weeks ago

    , , Philippines Michael Page Full time

    Lead a PAGCOR-licensed gaming operation and drive strategy, product, and growth. Lead performance for a global gaming group and own the full online platform. About Our Client This opportunity is with a well-established, mid‑sized company operating within the online gaming industry. The organization is known for its expertise in the sector and its...

  • Platform Engineer

    7 days ago

    Philippines Directio Full time ₱190,000 - ₱230,000 per year

    Country: Philippines | Work Location: RemotelySalary: 190,000 – 230,000 PHPWe are looking for a Platform Engineer for our international client, a global leader in cloud‑native software solutions for the property and casualty insurance industry. Their mission is to empower insurers to deliver faster, smarter, and more personalized customer experiences...

  • Operations Manager

    7 days ago

    Philippines Aventus Full time $22,520 - $45,960 per year

    Join the Aventus TeamWe are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.Check out our website: We're looking for a dynamic and results-driven Operations Manager to ensure the success of assigned campaigns by...

  • Hubspot Platform Expert

    5 days ago

    Philippines DemandLab Full time ₱50,000 - ₱120,000 per year

    The HubSpot Platform Expert is a technically focused marketer who blends marketing and sales technology with process, automation, and data governance to deliver client value. Partnering with the Supervisor, Orchestration & Integrations, and Martech Solutions Architects, this role helps design and execute programs such as nurtures, lead scoring, trigger-based...

  • CRM & Marketing Platform Manager (GoHighLevel)

    5 days ago

    Philippines Activate Talent Full time ₱433,200 - ₱742,400 per year

    A dynamic entrepreneur, mentor, and thought leader in personal development and business growth is seeking a CRM & Marketing Platform Manager with strong expertise in GoHighLevel (GHL) to streamline, optimize, and expand their digital infrastructure.This role is ideal for a systems thinker—someone who not only knows how to build automated workflows,...

  • E-commerce Operation Manager

    5 days ago

    Philippines Remote VA Full time ₱400,000 - ₱600,000 per year

    Position Title: E-commerce Operations Manager Location: Remote workJob Description:We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless...

  • Operations Manager

    7 days ago

    Philippines Visions Africa Ltd. Full time ₱600,000 - ₱1,800,000 per year

    About Us:Here at Visions Africa, we serve clients locally and internationally who seek high-quality accounting and tax advisory solutions.We aim to provide our clients with the right solutions and the confidence that we are always on top of our knowledge in accounting, tax, and customer service.Our mission is to build an accounting firm in Rwanda and beyond...

  • Community Operations Manager

    5 days ago

    Philippines Side Full time ₱900,000 - ₱1,200,000 per year

    Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across...

  • Platform Publications Supervisor

    7 days ago

    Philippines - Domain CoStar Group Full time ₱150,000 - ₱200,000 per year

    Platform Publications SupervisorJob DescriptionCompany OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Customer Success Specialist for a Purchasing Platform

    5 days ago

    Philippines OnlyExperts Full time ₱360,000 - ₱720,000 per year

    Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting our Customer Success Managers (CSMs) and enhancing the experience of our clients on our platform. The CSS will play a vital role in...