Customer Service Representative

22 hours ago

Cainta, Calabarzon, Philippines AllShare Management, Inc. Full time ₱250,000 - ₱450,000 per year

Position Overview:

The Customer Service Representative (CSR) in a pharmacy is responsible for providing excellent customer service, assisting customers with their inquiries, handling transactions, and facilitating communication between pharmacists and customers to ensure a smooth and efficient operation.

Key Responsibilities:

  • Greet and assist customers as they enter the pharmacy.

  • Provide information on pharmacy products, services, and medications.

  • Process customer orders and handle transactions accurately using the pharmacy's point-of-sale (POS) system.

  • Respond to customer inquiries and resolve any issues or concerns in a professional manner.

  • Maintain an organized and clean work environment, including the sales floor and waiting areas.

  • Assist with inventory management, including restocking shelves and monitoring stock levels.

  • Support pharmacists with prescription processing and medication management where applicable.

  • Ensure compliance with all pharmacy policies and regulations.

  • Handle insurance claims and assist customers with their insurance-related questions.

  • Provide additional support for promotional activities and pharmacy events.

Qualifications:

  • Previous experience in customer service, preferably in a pharmacy or healthcare setting.

  • Basic knowledge of pharmacy terms and medications is a plus.

  • Strong communication skills, both verbal and written.

  • Excellent interpersonal skills with a friendly and approachable demeanor.

  • Ability to work effectively in a fast-paced environment.

  • Strong attention to detail and accuracy in processing orders and managing inventory.

  • Proficient in using computer systems and point-of-sale (POS) software.

  • Ability to work flexible hours, including evenings and weekends.

  • Certification as a Pharmacy Technician or equivalent training is an advantage.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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