NetSuite Project Manager

Project Planning & Strategy:

• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal stakeholders.
• Develop detailed project plans, including timelines, resource allocation, and budget estimates.
• Identify and mitigate potential risks and issues throughout the project lifecycle.
• Conduct comprehensive discovery sessions to understand client business requirements and translate them into NetSuite solutions.

Project Execution & Management:

• Lead and manage multiple NetSuite projects concurrently, from initiation to closure.
• Oversee the entire NetSuite implementation lifecycle, including requirements gathering, design, configuration, testing, data migration, and go-live.
• Facilitate and lead project meetings, including kick-offs, status updates, and stakeholder reviews.
• Manage project resources, including assigning tasks, monitoring progress, and providing guidance to the project team (consultants, developers, etc.).
• Ensure adherence to best practices, methodologies, and quality standards.
• Manage change requests and scope variations effectively.

Client Relationship Management:

• Serve as the primary liaison between our team and the client, fostering strong relationships and ensuring client satisfaction.
• Communicate project status, progress, and challenges clearly and proactively to clients and internal stakeholders.
• Address client concerns and issues promptly and professionally.
• Provide expert guidance and recommendations on NetSuite best practices and solutions to clients.

Sales & Estimation Support

• Participate in pre-sales calls to help define client needs, estimate project hours, and support proposal/SOW development.
• Collaborate with the Senior Manager and internal stakeholders on pricing strategy, effort estimation, and crafting Statements of Work (SOWs) during pre-sales and early project phases.
• Assess client needs in early stages and recommend solution architecture and resource mix.

Team Leadership & Collaboration:

• Collaborate effectively with internal NetSuite consultants, developers, and other team members.
• Provide mentorship and guidance to junior team members when appropriate.
• Contribute to the continuous improvement of our project management methodologies and tools.

Reporting & Documentation:

• Prepare and present regular project status reports, including budget vs. actuals, timeline adherence, and risk assessments.
• Ensure all project documentation (requirements, design, test plans, training materials) is accurate, complete, and up-to-date.

Qualifications:

• Minimum 5+ years of experience as a Project Manager leading NetSuite implementations.
• Demonstrated experience managing at least 3 full lifecycle NetSuite implementations.
• Strong understanding of NetSuite modules and functionalities (ERP, CRM, SuiteCommerce, OneWorld, etc.).
• Proven ability to manage multiple complex projects simultaneously.
• Proven experience in scoping, estimating hours/costs, and supporting pre-sales discussions.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills with a keen attention to detail.
• PMP or equivalent project management certification is a plus.
• NetSuite Administrator or Consultant certification is a significant advantage.
• Experience working with US-based clients is highly desirable.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
• Bachelor's degree in Business Administration, Information Technology, or a related field.