IT Support and Helpdesk Engineer

10 hours ago

Pasay, National Capital Region, Philippines Data Lake Inc Full time $104,000 - $130,878 per year
JOB OVERVIEW:

Data Lake PH is seeking a versatile and detail-oriented Helpdesk & Office IT Support Engineer to provide end-user support for Starlink satellite internet services, while also managing internal IT systems, reporting tools, and network infrastructure. This hybrid role combines frontline technical support to Customers with back-office IT functions, including ETL (Extract, Transform, Load) processes, report generation, and network configuration. You will be an integral part of both the Customer Support and Network Management System (NMS) departments.

JOB RESPONSIBILITIES:

Helpdesk & Technical Support

  • Deliver prompt and professional technical support for connectivity, hardware, or configuration issues related to Starlink services.
  • Troubleshoot and resolve technical problems using diagnostic tools and remote access support platforms.
  • Guide customers through hardware/software installation and configuration procedures.
  • Maintain accurate and timely documentation of support cases in internal ticketing systems.
  • Escalate unresolved or complex issues to senior engineers or appropriate technical teams.
  • Stay up to date with the latest developments in Starlink technology and share insights with team members.

Office IT Support

  • Support internal teams with IT troubleshooting, hardware/software setup, and network access.
  • Perform ETL (Extract, Transform, Load) operations to integrate and transform data for business reporting needs.
  • Design and generate automated and ad hoc reports using Google Sheets, databases, and other reporting tools.
  • Maintain and enhance Google Sheets dashboards, internal databases, and reporting systems.
  • Collaborate with departments to gather reporting requirements and ensure data accuracy and consistency.
  • Coordinate with vendors, partners, and internal stakeholders to resolve IT-related issues or manage IT assets.
  • Assist with software updates, backups, and security compliance for internal systems.

Network Management & Configuration

  • Assist in the configuration and maintenance of network devices, such as routers, switches, and access points.
  • Monitor network performance and proactively address connectivity or latency issues.
  • Work closely with the NMS team to implement and update network configurations as required.
  • Maintain documentation for network infrastructure and internal IT assets.
JOB QUALIFICATIONS:
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience with remote troubleshooting, diagnostics tools, and IT asset management.
  • Familiarity with ETL workflows and tools, database management, and Google Sheets scripting or automation.
  • Proficiency in generating reports and handling data transformation using spreadsheets or database queries.
  • Strong analytical skills with attention to detail and a data-driven mindset.
  • Effective communicator with excellent organizational and coordination skills.

  • IT Helpdesk Administrator

    10 hours ago

    Pasay, National Capital Region, Philippines Shoreline Consultancy Corp. Full time $40,000 - $60,000 per year

    As an IT HELPDESK ADMINISTRATOR, you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer...

  • Systems Engineer

    10 hours ago

    Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time $104,000 - $130,878 per year

    Responsibilities:Monitor helpdesk system for incoming tickets and address the concerns accordinglyProvide on-site desktop support and troubleshootingInstall software, upgrade IOS and application to laptops and desktopsDeploy desktops and laptops as requestedVerify technical issues with the client's technical contacts and escalate the issue as...

  • Application support

    10 hours ago

    Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

    Job Description• Facilitates seamless integration between the Back Office applications and the business lines• Sees that production issues are responded to in a timely manner• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.• Provides...

  • Technical Support Specialist

    4 days ago

    Pasay, National Capital Region, Philippines beBeeHelpdesk Full time ₱150,000 - ₱250,000

    Job Title: Helpdesk Technician Work setup: Full onsiteSupport end-users via telephone, email or web chat. Perform restorative actions to resolve problems and track incidents in a timely manner.Key Responsibilities:Technical Support for End-Users via Multiple Channels.Maintenance Actions to Resolve User Issues.Incident Tracking and Database Entry.Required...

  • Facilities Engineering Management Officer

    9 hours ago

    Pasay, National Capital Region, Philippines Newport World Resorts Full time $4,000 - $6,000 per year

    JOB SUMMARY The Facilities Engineering Management Officer (Electrical Engineer/Civil Engineer) supports the day-to-day operations and infrastructure of the company's properties through hands-on work and administrative functions. This role ensures the delivery of safe, efficient, and well functioning workplace environment. RESPONSIBILITIES Oversee and...

  • SCCM Packaging Engineer

    10 hours ago

    Pasay, National Capital Region, Philippines Actionlabs IT Services Full time ₱100,000 - ₱110,000 per year

    SCCM Packaging Engineer3 years relevant experience working with SCCM.1+ Service Now or equivalent ticketing system experience.Must be able to communicate technical concepts clearly to a wide audienceDemonstrate a customer focused attitude.SCCM Feature Knowledge (Applications, packages, baselines, global conditions, task sequences, queries).Microsoft Active...

  • Technical Support Engineer

    3 days ago

    Pasay, National Capital Region, Philippines LBC Express, Inc. Full time

    OverviewTechnical Support Engineer (TSE) role at LBC Express, Inc.Location: Two E-Com Center, Harbor Drive, Pasay CityWork Setup: On-siteThe TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance,...

  • Service Engineer

    10 hours ago

    Pasay, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are seeking a skilled and dedicated Service Engineer to support histopathology medical devices and laboratory equipment. The Service Engineer will be responsible for the installation, calibration, preventive and corrective maintenance, and repair of instruments such as tissue processors, embedding centers, microtomes, cryostats, and staining systems. This...

  • Service Engineer

    9 hours ago

    Pasay, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time $60,000 - $80,000 per year

    We are seeking a skilled and dedicated Service Engineer to support histopathology medical devices and laboratory equipment. The Service Engineer will be responsible for the installation, calibration, preventive and corrective maintenance, and repair of instruments such as tissue processors, embedding centers, microtomes, cryostats, and staining systems. This...

  • Technical Support Engineer

    3 weeks ago

    Pasay, National Capital Region, Philippines LBC Express, Inc. Full time

    Location: Two E-Com Center, Harbor Drive, Pasay CityWork Setup: On-siteThe TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL...