Medical Virtual Assistant

5 days ago

Manila, National Capital Region, Philippines Unlock HBA Full time $40,000 - $60,000 per year

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a functional medicine practice based in Michigan. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting our partner's team.

The Medical Virtual Assistant will play a vital role in supporting patients and providers by managing day-to-day administrative operations. This role is heavily focused on front-end medical administrative tasks such as answering phones, scheduling appointments, tracking labs, and managing prior authorization requests. The ideal candidate is detail-oriented, proactive, and highly organized, with strong communication skills.

About the Practice

A patient-centered functional medicine practice in Michigan is seeking a full-time Medical Virtual Assistant to join their growing team. The practice focuses on root-cause healing, functional medicine, hormone therapy, and weight management. Their mission is to help patients achieve meaningful, sustainable improvements in health through compassionate, evidence-based care.

The team values clinical excellence, teamwork, and a WOW patient experience, creating a supportive and collaborative work environment where every team member's contribution matters.

Responsibilities

  • Answer and manage phone calls during business hours

  • Schedule, reschedule, and confirm patient appointments (including program appointments, discovery calls, and orientation calls)

  • Manage the appointment calendar and front desk chat/email

  • Check labs (Quest Diagnostics), download reports, upload to patient records, and notify physicians when ready for review

  • Handle prior authorizations through CoverMyMeds and insurance paperwork

  • Verify that new patient intake forms are completed, and ensure patient profiles are updated weekly

  • Enter preferred pharmacy information and patient details into Quest

  • Support patient telehealth coordination and follow-up

  • Maintain patient records in the EMR (Healthie)

  • Process patient correspondence, FAQs, and inquiries

  • Collaborate with clinical staff to streamline workflow and reduce administrative burden

Tools & Platforms You'll Use

  • RingCentral (may transition to Spruce for communication)

  • Healthie (Electronic Medical Record system)

  • Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)

  • CoverMyMeds (for prior authorization requests)

  • Quest Diagnostics portal

Requirements

  • Prior experience in a medical administrative or healthcare support role (virtual or in-person) preferred

  • Strong organizational skills and attention to detail

  • Excellent communication skills (verbal and written)

  • Ability to multitask and manage competing priorities in a fast-paced environment

  • Comfortable with phone-based patient interaction

  • Proficiency with EMR systems and cloud-based tools

  • Reliable internet connection and quiet, professional remote workspace

  • Must be available to work full-time during Eastern Standard Time (EST) business hours

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines. 

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