Medical Virtual Assistant

23 hours ago

Manila, National Capital Region, Philippines Unlock HBA Full time $40,000 - $60,000 per year

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a solo physical therapy practice based in Oregon. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting our partner's clinic with administrative and front desk operations.

The Medical Virtual Assistant will primarily handle front desk and administrative responsibilities. This role is ideal for someone who is detail-oriented, organized, and proactive, with strong communication skills and the ability to deliver excellent patient support. You will be the first point of contact for patients, managing scheduling, calls, and essential EMR documentation.

About the Practice

Our partner's physical therapy practice is rooted in compassion, community, and clinical excellence. The clinic is dedicated to helping older adults maintain strength, independence, and confidence through evidence-based therapy and wellness programs. The culture emphasizes kindness, accessibility, accountability, and continuous growth—treating every patient like family and building lasting relationships that empower healthier living.

Responsibilities

  • Answer and manage patient calls and inquiries

  • Schedule, reschedule, and confirm patient appointments

  • Manage the clinic's appointment calendar

  • Assist with patient intake forms and maintain accurate EMR records (Heno)

  • Perform data entry and ensure proper documentation of patient consents and insurance details

  • Send appointment reminders and follow-up communications

  • Support billing tasks such as sending invoices, tracking payments, and following up on outstanding balances

  • Handle patient support needs including FAQs, post-session follow-ups, and telehealth coordination

  • Assist with community engagement tasks such as email newsletters and patient feedback collection

Tools & Platforms You'll Use

  • Heno (EMR system)

  • Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)

  • Google Voice (patient communication)

  • HubSpot (CRM for lead tracking and community outreach)

  • Shopify (for product sales and online store management)

Requirements ​

  • Prior experience in medical administrative support, physical therapy, or healthcare preferred

  • Strong organizational skills and attention to detail

  • Excellent communication skills (verbal and written)

  • Ability to manage multiple tasks and priorities in a fast-paced environment

  • Comfortable interacting with patients via phone and virtual platforms

  • Proficiency with EMR systems and cloud-based tools

  • Reliable internet connection and quiet, professional remote workspace

  • Must be available to work full-time during Pacific Standard Time (PST) business hours

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines.

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