Executive Virtual Assistant

1 week ago

Manila, National Capital Region, Philippines Stay Local Holiday Homes Full time ₱600,000 - ₱1,200,000 per year

We are seeking a proactive and detail-oriented Virtual Assistant to manage our customer service operations. The ideal candidate will be the first point of contact for our clients, providing exceptional support through email, live chat, phone calls, and other communication channels. This role requires excellent communication skills, strong problem-solving abilities, and the capacity to work independently in a remote environment.

Key Responsibilities:

  • Respond promptly to customer inquiries via email, live chat, and phone.
  • Manage and resolve customer complaints, providing timely solutions and follow-ups.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Process orders, returns, and exchanges as needed.
  • Provide product/service information and guidance to customers.
  • Coordinate with internal teams (sales, technical, operations) to resolve complex issues.
  • Monitor customer feedback and suggest improvements to enhance the overall service experience.
  • Prepare and share regular customer service reports with management.

Qualifications & Skills:

  • Proven experience in customer service, support, or as a virtual assistant.
  • Excellent written and verbal communication skills in English (additional languages are a plus).
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency with customer service software, CRM tools, and office applications (e.g., Google Workspace, Microsoft Office, Zendesk, Freshdesk, etc.).
  • Tech-savvy with reliable internet connection and a quiet workspace.
  • Positive attitude and a customer-first mindset.

Preferred Experience:

  • Background in Hospitality, SaaS, or service-based industries.
  • Familiarity with helpdesk platforms and ticketing systems.
  • Basic knowledge of social media customer engagement is a plus.

Working Hours:

  • Remote position with flexible hours.

Job Type: Full-time

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