Technical Support Engineer Lead for Sophos

2 days ago

Makati City, National Capital Region, Philippines Greenhills East Village Association Full time ₱300,000 - ₱480,000 per year

Minimum Qualifications:

  • Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
  • With at least 2-3 years of work experience in the same industry.
  • Must be knowledgeable to different IT Products specially with Sophos
  • Technical certifications in IT and in the Electronics Security field are an advantage
  • Must be willing to travel occasionally either locally or internationally when needed.
  • Must have an experience in Product Demo/ Presentations.
  • Demonstrate strong interpersonal skill to lead and mentor junior team members to ensure project success and professional growth.
  • Must be willing to sign a 2-year employment bond.

Job Responsibilities:

Pre-Sales

  • Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
  • Assists sales in discovering the client's needs.
  • Creates design and/or bill of materials to solve the client's problem or needs.
  • Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
  • Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.

Post/After-Sales

  • Support or assist resellers in installing/configuring the product/s at their customer's site.
  • Provide basic training and instruction to resellers on how to use the product/s effectively.
  • Support or assist resellers in their inquiries regarding the product/s.
  • Facilitates warranty and support claims of resellers with the product manufacturer.

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 2 years (Required)

Location:

  • Makati (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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