Store Supervisor

1 week ago


Baguio City, Cordillera, Philippines Frostee Global Food Corporation Full time

STORE SUPERVISOR – SM BAGUIO

Frostee Global Food Corporation

Overview

The Shift Supervisor is responsible for managing daily store operations, leading the team, ensuring excellent customer service, and maintaining store standards.

Key Duties and Responsibilities1. Team Management

  • Supervise and guide store staff.
  • Assign tasks and ensure all follow company standards.
  • Train new employees and support current staff.
  • Ensure team compliance with policies, hygiene, and safety rules.

2. Quality Standards

  • Ensure products and services meet company quality.
  • Maintain store cleanliness.
  • Check yogurt and toppings for freshness and proper display.

3. Customer Satisfaction

  • Make sure customers have a great experience.
  • Handle and resolve customer complaints.
  • Ensure the store is clean and welcoming.

4. Order Taking

  • Take customer orders accurately.
  • Communicate special requests or dietary needs to the team.

5. Cash Handling

  • Process payments through POS (cash, card, mobile).
  • Give correct change and ensure accurate transactions.

6. Sales Reconciliation

  • At shift end, reconcile POS sales with cash and other payments.
  • Ensure all cash handling is accurate.

7. Sales & Revenue

  • Help increase store sales by ensuring smooth and efficient operations.

8. Inventory Management

  • Monitor and order supplies when needed.
  • Track product usage and follow inventory procedures.
  • Ensure inventory reports are accurate with no discrepancies.

9. Financial Reporting

  • Prepare daily sales and inventory reports.
  • Ensure accurate and complete record-keeping.

10. Reporting to Management

  • Submit regular updates on sales, inventory, and staff performance.

11. Uniform & Grooming

  • Follow dress code and grooming standards.
  • Wear proper uniform and nameplate at all times.

Job Type: Full-time

Pay: Php15, Php16,220.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • Store Management: 1 year (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person


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