Customer Service and Documentation Specialist(Import/Export)

4 days ago

Manila, National Capital Region, Philippines MStar Ship Agencies, Inc Full time ₱800,000 - ₱1,200,000 per year

Minimum Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in Logistics/Transportation or equivalent.
  • Minimum of six (6) months to one (1) year working experience in the same capacity.
  • Must be able to work and cope in a fast-paced working environment.
  • Experience in processing and booking shipments, sending of billing, preparing job cost.
  • Adept in negotiating, complaint handling and change management.
  • Knowledge of incoterms, billing requirements, import/export process and regulations, exposed in logistics chain solution.
  • Ability to work with partners and produce quality service within tight time frames and simultaneously manage several projects.

Duties & Responsibilities:

  • Handles lodgement and documentation of shipments such as House Bill of Lading, Air Waybill, Packing List, and Commercial Invoice
  • Facilitates the pick-up, loading, tracking, tracing of customers' container van, and other pertinent schedules.
  • Attends to general inquiries of local clients thru phone and/or personal inquiries (two hours for monitoring of shipment, within 24-hours for other inquiries) and coordinates the information to supervisor and operations personnel to maintain high customer satisfaction ratings.
  • Constantly monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, departure, BL/House number, or with its irregularities on documents with the cargo itself, issuance of Ocean/House/Master bills of lading, pre-alerts, and invoices.
  • Processes documentation for BOC submission (e.g. Container Guaranty, Abandonment Letter, Authorization Letter, etc.).
  • Constantly update and prepare consolidated vessel schedule of different carriers for monitoring purposes.
  • Recommends customer complaints & commendation handling mechanism modification within company standards to minimize costs while conforming to customers' requirements.
  • Perform other job-related activities and duties as may be requested and assigned by the Department Head.

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