Multilingual Helpdesk

14 hours ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

Details:
Job Description

  • Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Portuguese.
  • Provide restorative or maintenance actions to resolve end-user problems
  • Able to resolve account specific technical, customer, end-user issues
  • Responds to end-user problems based on standard procedures
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s): Basic hardware, software, and networking knowledge.
  • Average written and spoken communication skills in one or more languages including but not limited to English and Portuguese.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Must be willing to work in different shifts.

*Work Setup:*

  • All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.

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