Multilingual Helpdesk Tech

1 week ago

Pasay, National Capital Region, Philippines Stefanini Group Full time ₱200,000 - ₱250,000 per year


Details:


*Provide technical end-user support via telephone, email, or web chat. *Provide restorative or maintenance actions to resolve end-user problems. *Respond to end-user problems based on standard procedures. *Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.



Details:

Job Requirements:  

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English and Spanish communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  Work Setup:
  • All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
 
#LI-RT1, #LI-REMOTE

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