Technical Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

The Technical Project Manager will be responsible for overseeing key client engagements, ensuring projects are delivered on time, within scope, and within budget. Duties include establishing timelines, delegating tasks, monitoring progress, and preparing comprehensive reports for senior leadership. The role requires direct collaboration with clients to ensure alignment with project objectives and contractual parameters.

The following include but may not be limited to the responsibilities of the Technical Project Manager:

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels

Work Set-up / Work Schedule

• Hybrid (3x days onsite a week)
• 8am to 5pm EST for initial training and on-boarding activities which will be adjusted to regional / program requirements after onboarding.

Who we are looking for

Successful candidate must possess:

• 5–8 years of proven experience in Technical Project Management
• Experience managing technical projects in large-scale enterprise environments
• Background in technology, specifically with network devices and physical infrastructure
• Proficient in Microsoft Office and project management software tools
• Bachelor's degree in a relevant field or equivalent work experience
• Excellent written and verbal communication, with confidence in presenting to stakeholders
• Demonstrated leadership and strong organizational skills
• Ability to thrive under pressure and meet tight deadlines with a sense of urgency
• Skilled in multitasking, prioritizing, and managing time effectively
• Proactive in keeping up with evolving technologies and industry trends
• Strong client-facing and internal communication abilities
• Detail-oriented with solid multitasking capabilities
• PMP certification preferred; ITIL certification is a plus

What we offer

• Day 1 HMO + 1 Free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

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