Scrum Master

Leads Agile Development squads with autonomy and accountability across a number of projects/platforms.

Position Responsibilities:

• Supports 2-3 teams on 2 backlogs. (AMS and PSS Teams)
• Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different projects, different cultures, co-located vs. distributed, etc).
• Conducts Agile Events, including sprint planning, daily stand ups, sprint reviews and retrospectives
• Educates the squads on the adoption of Agile practices and identifies Agile Team improvement opportunities.
• Focuses squads on value creation
• Identifies obstacles to team/s performance; facilitates resolution and escalates where necessary
• Actively participates in sprints and partners with Product Owners to enable the delivery of prioritized features/tasks
• Reinforces target agile behaviors
• Acts as a servant leader to the team (not the 'boss')
• Proactively provides real-time feedback to keep delivery on track and address issues as they arise

Member of MITDC's LACE team

• Represents Manulife values without fail
• Deliver capabilities using Agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to minimize risk and foster innovation within the organization
• Provides direction/mentorship to Scrum Masters
• Coaches different levels of hierarchy through agile principles & practices
• Facilitates and actively participates in Agile events, CoP's, workshops and townhalls
• Collaborates with software engineers, platform engineers, Product Owners, and engineering leadership to uncover pain points and opportunities to accelerate a successful value delivery

Required Qualifications:

• At least 5-6 years with experience as a Scrum Master delivering complex technology solutions with a University Degree or College diploma
• Strong working knowledge of key aspects of role
• Staying abreast of developments in own technical discipline and able to recognize and translate these to own working env't
• Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution
• Any of the following will be an advantage:
• SAFe Certifications (Leading SAFe, SAFe for SM)
• Scrum Master Certification
• Insurance Industry experience
• ITIL Certification
• Working knowledge of business intelligence, business process, and/or correspondence management platforms and integrating systems via API/web services.
• Knowledge of Agile planning and tracking tools
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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Working Arrangement

Hybrid