Project Manager
2 weeks ago
The
Project Manager
is responsible for leading end-to-end service delivery projects - from initiation to completion - ensuring that OakTech Systems' clients receive seamless and high-quality implementations. This role requires strong leadership, attention to detail, and experience managing multiple cross-functional projects within a fast-paced technology or fintech environment. The ideal candidate is proactive, organized, and highly skilled at balancing client needs with operational efficiency.
Key Responsibilities
- Project Delivery:
Manage project timelines, budgets, and deliverables using Asana to ensure milestones are met.
- Business Analysis:
Conduct thorough requirements gathering and process mapping to align outcomes with client objectives.
- Reporting & Communication:
Develop dashboards and detailed status reports for stakeholders.
- Coordination:
Work cross-functionally with internal teams to ensure timely service implementation and adherence to SLAs.
- Risk & Issue Management:
Identify risks, manage escalations, and drive solutions to maintain delivery excellence.
- Process Documentation:
Develop and maintain comprehensive documentation for project and service workflows.
Collaboration and Strategy- Collaborate with product, operations, and engineering teams to align deliverables with client goals.
- Partner with leadership to design and implement scalable project management frameworks.
- Coordinate with data and analytics teams to ensure transparency in reporting and client outcomes.
- Contribute to continuous improvement efforts to enhance service delivery efficiency.
Experience and Knowledge
- Bachelor's degree in Business, IT, or related field.
- Minimum 5 years of project management experience, preferably in service delivery or consulting.
- Proven track record using
Asana
for project coordination and reporting.
- Strong business analysis and process improvement background.
- PMP or PRINCE2 certification preferred.
- Excellent communication, leadership, and client relationship management skills.
Skills and Attributes
- Exceptional organizational and problem-solving ability.
- Analytical thinker with strong attention to detail.
- Adept at managing competing priorities and leading distributed teams.
- Proficiency in Excel, Power BI, or similar reporting tools.
- Ability to thrive in a remote, fast-moving work environment.
- Fully remote work with autonomy and accountability.
- Opportunity to lead projects across global fintech and automation clients.
- Ongoing leadership development and certification support.
- Long-term career growth into Senior Project or Service Delivery Management.
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