
Customer Service Representative
1 day ago
What you'll be doing
- Answering incoming customer calls and resolving queries in a timely and effective manner
- Providing exceptional customer service and support to ensure customer satisfaction
- Accurately documenting customer interactions and following up on any outstanding issues
- Identifying opportunities to improve customer experience and communicate these to the management team
- Adhering to all company policies, procedures and quality standards
- Participating in team meetings and contributing to the continuous improvement of our customer service processes
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers
- Strong problem-solving and decision-making skills, with the ability to think quickly and resolve customer issues
- Proficient in English, both written and verbal
- Familiarity with customer service software and CRM systems
- Minimum 1 year of experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
What we offer
- Opportunities for career advancement and professional development
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Discounts on our products and services
- A collaborative and inclusive company culture
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