Account Manager

7 days ago

Taguig, National Capital Region, Philippines Trident Full time ₱900,000 - ₱1,200,000 per year

We are inviting a qualified candidate to join our Philippines team

Working within the Client Service team, the Account Manager/Senior Client Service Representative is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements.

The Account Manager/Senior Client Service Representative will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

Roles & Responsibilities

  • Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
  • Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
  • Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
  • Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
  • Serve as the single point of contact for your designated area of responsibility, owning the client relationship.
  • Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship
  • Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences
  • Support the client's brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range
  • Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery
  • Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.
  • Identify and constructively raise issues with relevant team members, promoting best practice
  • Support the Management team through the investigation of process improvements, making recommendations for process improvements
  • Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues

Requirements

  • Relevant experience in print and or packaging knowledge
  • 2-3 years of experience in servicing client accounts
  • Possess project management skills in managing accounts end to end
  • Excellent written and spoken English
  • Hybrid work arrangement and work onsite at client's office in Taguig City, Mckinley Hill Cyberpark, Pinagsama, Philippines

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