Senior Manager, CX Advisory

1 day ago

Pasay, National Capital Region, Philippines VXI Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year
It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Duties & Responsibilities:
  • Team Leadership & Management:
    • Lead and manage a team of data analysts, providing guidance, mentoring, and support to help them succeed in their roles.
    • Foster a collaborative, high-performance environment within the analytics team.
    • Conduct performance reviews, set goals, and provide professional development opportunities for team members.
  • Analytics Strategy & Execution:
    • Analyze and operationalize data across various departments to monitor performance, identify trends, and develop actionable insights
    • Oversee operational analytics projects from inception to completion, ensuring timely delivery and alignment with organizational priorities
    • Develop and execute operational analytics strategies to support the business objectives of various departments (e.g., marketing, finance, operations).
    • Develop predictive models and advanced analytics solutions to address business challenges and identify growth opportunities.
    • Map clients' strategic and core customer experience processes
    • Deliver effective process gap identification activities to detect improvement and opportunity areas systematically and proactively
    • Provide quantified (with ROI) and actionable recommendations to improve operational performance on KPIS.
    • Journey map and re-design, focus on identifying opportunities to re-design the customer journey and better fulfill customer and client needs
  • Cross-Functional Collaboration:
    • Work closely with business internal and external stakeholders across various departments to understand their data needs and translate them into actionable insights.
    • Partner with product, marketing, sales, and finance teams to identify key business questions and deliver relevant data-driven solutions.
    • Communicate findings, insights, and recommendations clearly to non-technical stakeholders and senior leadership.
    • Will work with Operations to implement and measure recommendations.
    • Stakeholder Communication: Present findings and recommendations to executives and key stakeholders, simplifying complex data insights into clear and actionable business recommendations.
  • Reporting & Performance Monitoring:
    • Track and report on the effectiveness of data-driven initiatives.
    • Regularly report on the effectiveness of analytics initiatives, providing clear, actionable insights to senior leadership.
    • Monitor and evaluate the performance of analytics models and tools, ensuring they meet business needs and goals.
Qualifications and Education Requirements
  • Education:
    • Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field
  • Experience:
    • BPO Experience Required
    • 5 years of experience in data analytics or business intelligence, with at least 1 year in a management role.
    • Proven experience in delivering actionable insights from large datasets and building reports and dashboards.
    • Strong understanding of analytics tools and technologies, such as SQL, Python, R, Tableau, Power BI, etc.
  • Skills:
    • Leadership and team management skills, with a track record of leading analytics projects.
    • Excellent communication and presentation skills, with the ability to simplify complex data insights for non-technical audiences.
    • Deep understanding of data architecture, data governance, and business intelligence systems.
    • Experience with data visualization, statistical modeling, and business intelligence platforms.
    • Strong problem-solving skills and the ability to think strategically about data applications.
    • Expertise in using machine learning algorithms, predictive modeling, and statistical analysis to support business initiatives.
    • For internal candidates: must be a regular employee of VXI; must have at least 6 months tenure in current position; no active or pending DA case
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Manager, CX Advisory

    1 day ago

    Pasay, National Capital Region, Philippines VXI Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.About VXIVXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia,...

  • Senior Internal Audit Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Belle Corporation Full time ₱70,000 - ₱120,000 per year

    Job Summary:The Internal Audit Head is responsible for providing independent, and objective assurance, advisory, and risk-based audit services to Belle Corp and its subsidiaries.Lead the Internal Audit Team, develop the annual audit plan, and maintain a strong collaboration with the Audit Committee and Senior Management to strengthen corporate...

  • Manager, Business Analyst

    1 day ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱1,200,000 - ₱2,400,000 per year

    Manager, CXM AnalyticsLocation: Flexible (Global team, primarily based in the Philippines)Reports To: Senior Manager, CXM AnalyticsAbout the RoleConduent is seeking a highly motivated and data-driven Manager, CXM Analytics to oversee a team of analysts and drive impactful customer experience insights for our clients. This role plays a key part in scaling the...

  • Senior Manager, Talent Management

    7 days ago

    Pasay, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time ₱2,000,000 - ₱2,500,000 per year

    The Senior Manager will develop, execute and manage talent management programs aligned to the human resources and overall business objectives of the company. The role will develop guidelines, frameworks, methodologies and toolkits to support the implementation of Performance Management, Succession Management, Career Development and other related...

  • Senior Manager

    1 day ago

    Pasay, National Capital Region, Philippines Dermesse Full time ₱960,000 per year

    Job Summary:The Senior Manager - Plant Operations and Logistics is responsible for overseeing the daily operations of the manufacturing plant, ensuring efficiency, quality, safety, and cost-effectiveness. This role also manages the logistics function, including inventory control, warehouse management, and transportation to ensure timely and accurate delivery...

  • Senior Manager

    5 days ago

    Pasay, National Capital Region, Philippines Dermesse Full time ₱840,000 - ₱960,000 per year

    Job Summary:The Senior Manager - Plant Operations is responsible for overseeing the daily operations of the manufacturing plant, ensuring efficiency, quality, safety, and cost-effectiveness. This role also manages the logistics function aside from the overall plant operations. Candidates must have experience in the industry of personal care, cosmetics and...

  • Senior Brand Manager

    3 days ago

    Pasay, National Capital Region, Philippines A.S. Watson Health & Beauty Europe Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Brand ManagerSUMMARYOur Senior Brand Manager is responsible in developing & executing D.A.R.E* brand & product strategies under his/her assigned GOBE Brands (under 2-3 major category scope) in order to build differentiation, drive profitability and brand love for retail stores. He/She is also responsible to lead in over-all Own Brand or Exclusive...

  • Senior Category Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱2,500,000 per year

    Work Schedule: Monday to Friday (8:00 AM - 5:00 PM) Work Setup: Full Onsite Location: Pasay Job Summary: The Senior Category Manager will drive the strategic direction and growth of assigned categories within the FMCG and beauty portfolio, focusing on maximizing sales, profitability, and market share across digital and retail channels. This role...

  • Senior Manager

    1 week ago

    Pasay, National Capital Region, Philippines HRTX Full time ₱80,000 - ₱120,000 per year

    Work Setup: Full Onsite Work Schedule: Monday to Friday (8:00 AM - 5:30 PM; 9:00 AM - 6:30 PM; 10:00 AM - 7:30 PM) Location: Pasay Job Summary: We are seeking an experienced and strategic Senior Manager, Integrated Retail Media to lead the development and execution of end-to-end media strategies that drive growth, engagement, and performance...

  • Senior Category Manager

    1 week ago

    Pasay, National Capital Region, Philippines HRTX consulting Full time ₱1,800,000 - ₱2,400,000 per year

    Job Summary:The Senior Category Manager is responsible for leading the strategic planning, execution, and performance management of assigned categories within the FMCG and/or beauty portfolio. This role will drive sales growth, profitability, and market share across digital and retail channels by leveraging market insights, data analytics, and strong...