Senior NOC Manager

2 weeks ago

Pasay, National Capital Region, Philippines Woofy WIFI (Woofy Inc.) Full time ₱2,000,000 - ₱2,500,000 per year

Job Summary

The Senior NOC Manager is responsible for overseeing the 24/7 operations of the Network Operations Center, ensuring optimal performance, reliability, and security of the organization's infrastructure and services. This role leads a team of NOC engineers, manages escalations, and works cross-functionally to maintain SLA, minimize downtime, and support critical network systems.

Responsibilities:

Oversee 24/7 NOC Operations

  • Manage daily operations of the Network Operations Center to ensure continuous monitoring and support of network and infrastructure systems.
  • Ensure proper shift coverage, operational handovers, and adherence to standard operating procedures.

Team Leadership & Management

  • Lead, mentor, and develop NOC engineers to maintain high performance and technical expertise.
  • Conduct performance reviews, provide training, and establish development plans for the team.

Incident & Escalation Management

  • Handle critical incidents, major outages, and service degradations with urgency and efficiency.
  • Act as the highest escalation point for network issues and coordinate resolution efforts across teams.

Service Level Agreement (SLA) Compliance

  • Monitor and ensure compliance with SLAs for uptime, response times, and resolution targets.
  • Implement proactive measures to prevent SLA breaches and minimize downtime.

Network Performance & Reliability

  • Oversee monitoring tools and systems to detect performance issues before they impact service.
  • Analyze trends, identify recurring issues, and recommend improvements to network stability.

Cross-Functional Collaboration

  • Work closely with engineering, security, IT, and customer service teams to align operational goals.
  • Support project rollouts, system upgrades, and infrastructure changes with minimal service disruption.

Process Improvement & Documentation

  • Develop, refine, and enforce NOC processes, escalation paths, and troubleshooting guides.
  • Maintain accurate documentation of incidents, resolutions, and infrastructure changes.

Reporting & Analysis

  • Provide regular operational reports, incident summaries, and performance metrics to senior management.
  • Use data insights to drive operational improvements and resource planning.

Security & Compliance

  • Ensure network operations adhere to security policies, industry standards, and regulatory requirements.
  • Coordinate with security teams during incident response and threat mitigation.

Business Continuity & Disaster Recovery

  • Participate in and oversee testing of disaster recovery and business continuity plans.
  • Ensure readiness of the NOC to respond to large-scale network incidents.

Qualifications

· years of experience in network operations, IT infrastructure, or technical support.

·      At least 3 years of experience as a manager or leading a NOC or IT operations team.

·      Strong knowledge of networking (TCP/IP, BGP, OSPF, MPLS, etc.)

·      Familiarity with server, storage, cloud, and virtualization technologies

·      Experience with network monitoring and incident management tools.

·      Scripting or automation (e.g. Python, Bash) is a plus

·      Strong leadership and team management capabilities

·      Excellent problem-solving, communication, and decision-making skills.

·      Customer-oriented mindset with a focus on service excellence.

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