Junior Customer Service

3 days ago

Pasig, National Capital Region, Philippines UPTC Full time $3,000 - $6,000 per year

We are looking for a Customer Service Representative to handle post-sales inquiries, resolve customer concerns, process orders, and maintain accurate customer records. This role requires building strong client relationships, promoting and upselling products, and ensuring a positive customer experience. The CSR will provide support to both internal and external clients, escalate unresolved issues to relevant teams, and monitor customer satisfaction levels while achieving set sales targets.


Job Qualifications (JQ)

  • Bachelor's Degree in Business Administration or any field (IT-related course preferred) – Non-negotiable
  • At least 1 year of experience in Customer Service – Non-negotiable
  • Excellent verbal and written communication skills – Non-negotiable
  • Ability to handle challenging customer situations and resolve conflicts – Non-negotiable
  • Strong attention to detail with high data entry accuracy – Non-negotiable
  • Proficient in MS Word and Excel – Non-negotiable
  • Knowledge of CRM systems is an advantage
  • Technical knowledge is an advantage
  • Strong time management and interpersonal skills – Non-negotiable
  • Willingness to work beyond normal hours, including weekends – Non-negotiable

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