Client Services Consultant

2 days ago

Manila, National Capital Region, Philippines Enterprise Management Full time $13,440 per year
This a Philippine-based position;

NOT a US based position and the pay rate is not in US currency.

About Enterprise Management Solutions

Enterprise Management Solutions LLC provides business infrastructure, staffing, and sales enablement for companies in real-estate, property management, hospitality and service-based industries. This role supports a U.S. property-management client seeking growth in rental community contracts, leasing packages, and resident service programs.

Position Overview

The Client Services Consultant acts as the bridge between EMS's U.S. leadership and its client accounts.
This role focuses on communication, coordination, and documentation - helping to ensure that project timelines, deliverables, and client expectations are met.

You'll work directly with the Chief Marketing Officer and support client relations, service tracking, and marketing initiatives that drive measurable results for EMS and its portfolio of managed businesses.

Location: Remote - Philippines

Employer: Enterprise Management Solutions LLC (EMS)

Reports To: Chief Marketing & Sales Officer

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST (Night Shift PH Time)

Employment Type: Full-Time, Remote - Independent Contractor

Key Responsibilities
  • Support the CMO in coordinating day-to-day communications with client businesses.
  • Track active service engagements, marketing tasks, and project timelines.
  • Coordinate with EMS departments (operations, marketing, design, finance) to ensure deliverables are completed on schedule.
  • Maintain organized client and project records using CRM or project management systems.
  • Prepare reports, presentations, and summaries for client or internal review.
  • Assist with onboarding new clients and documenting scope of work details.
  • Follow up on assigned action items and ensure accountability within teams.
  • Participate in internal meetings to provide updates and feedback.
Qualifications
  • Experience: 2-4 years in client service, coordination, or account management (BPO or professional services background preferred).
  • Skills:
    • Excellent written and spoken English (neutral accent preferred).
    • Strong organizational and reporting ability.
    • Proficiency in Microsoft 365, Google Workspace, and CRM/project software (e.g., ClickUp, HubSpot, Asana).
    • Attention to detail and ability to manage multiple priorities.
  • Education: Bachelor's degree in Business, Communications, or related field preferred (or equivalent experience).
  • Requirements:
    • Stable internet connection, quality headset, and reliable computer/laptop.
    • Availability to work U.S. business hours (8 AM-5 PM EST), Monday through Friday.
    • Willingness to work on U.S. holidays when required (no paid holiday benefit).
Compensation & Terms
  • Base Pay: $7 USD/hour (≈ ₱410 PHP/hour) - equivalent to approx. $1,120 USD/month (₱65,000 PHP/month) based on 40 hours/week
  • Bonuses: Monthly performance incentives based on responsiveness, communication quality, and project completion
  • Benefits: Independent contractor role - no paid holidays or leave. Performance bonuses and growth opportunities available.
  • Payment: Biweekly USD payouts via EMS international payroll (Deel)
Performance Metrics (KPIs)
  • On-time completion of tasks and deliverables
  • Client satisfaction and internal feedback
  • Accuracy and timeliness of reporting and CRM updates
  • Communication effectiveness and responsiveness
Career Path

This position offers growth opportunities within EMS as the company expands.
Potential advancement tracks include:
  • Senior Client Services Consultant / Account Lead
  • Engagement Manager / Operations Coordinator
  • Marketing Project Specialist
Why Join EMS
  • Work directly with a professional U.S.-based management team.
  • Consistent full-time schedule (no rotating shifts).
  • Competitive hourly pay in USD plus monthly bonuses.
  • Long-term, stable contract position with advancement potential.
How to Apply

Submit your resume and a brief cover letter describing your experience in client coordination or service delivery to:

Subject line: Client Services Consultant - Philippines (Marketing Division)

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