Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines PT. AETHER DIGITAL INDONESIA Full time ₱250,000 - ₱500,000 per year

Key Responsibilities

  • Handle inbound and outbound customer interactions through phone, chat, email or social media including customer complaint on product and services.
  • Provide accurate information and assistance regarding telco products such as mobile, broadband, enterprise connectivity, and managed network services.
  • Manage billing, payments, service requests, technical support, new acquisition, general and provisioning inquiries.
  • Perform initial troubleshooting for technical issues (e.g., no connection, speed issues, configuration).
  • Escalate unresolved or complex issues to the relevant team with complete documentation.
  • Coordinate with internal departments (Network Operations, Field Service, Billing) to ensure issue resolution and service restoration.
  • Log all customer interactions accurately in the CRM or ticketing system.
  • To ensure the achievement of the set KPIs within the specified timeframe and to maintain consistent performance in meeting these targets on an ongoing basis.
  • Uphold data privacy and security standards per company and regulatory requirements.
  • Participate in team huddles, product updates, and process calibration sessions.
  • To be open to new task/duty as directed by client/management that may arise due to the changing business needs and market. Product launches and promotions

Work Qualifications

  • At least 2 years of BPO or telco industry experience (consumer or enterprise).
  • Excellent spoken and written English communication skills.
  • Organized and systematic in handling multiple tasks is highly preferred
  • Strong technical aptitude; able to explain telco concepts in simple terms.
  • Experience using CRM/ticketing systems).
  • Flexible to work in rotating shifts, weekends, and holidays if required.
  • Must have reliable internet connectivity, power supply and a suitable home workspace (for WFH setup).

Preferred Skills

  • Familiarity with mobile service as mandatory requirement
  • Previous Telco/Broadband customer/client support experience
  • Background in assisting billing concern, remote troubleshooting or provisioning systems.

Work-from-Home Setup Qualifications

Minimum Requirements:

  • Must have a dedicated workspace at home that is quiet, well-lit, and free from distractions.
  • Has a stable internet connection and speed.  Backup internet connection is required.
  • Power supply must be stable and sufficient to support working hours; access to a backup power source (e.g., UPS or generator) is a plus.
  • Willing to use company-issued equipment (PC/laptop) and ensure its proper care and security.
  • Equipped with working peripherals such as a headset with noise-canceling microphone and a webcam for virtual meetings.
  • Comfortable and knowledgeable  using remote collaboration and productivity tools (e.g., Microsoft Teams, Zoom, Slack, Google Workspace, etc.).
  • Willing to comply with company policies on data security, equipment usage, and remote work monitoring.
  • Demonstrates strong self-discipline, time management, and communication skills.
  • Able to work with minimal supervision while maintaining productivity and quality standards.
  • Must be amenable to virtual monitoring and periodic performance check-ins.

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Golden Acres Food Service Corp. Full time $300,000 - $600,000 per year

    The Customer Service Supervisor – Trade & HORECA Sales is responsible for leading and managing the customer service team to deliver high-quality support to both Trade and HORECA clients, as well as internal stakeholders. The role involves overseeing telemarketing, account management, payment collection, order processing, and logistics coordination to...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFirstsource Solutions Limited, established in 2001 and part of the RP-Sanjiv Goenka Group, is a specialized BPS partner with a focus on providing transformational solutions and services. Our teams utilize cutting-edge tech, data, and analytics to serve clients across various industries including healthcare, banking, financial services,...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Wise Sea IT Consulting Solution OPC Full time ₱80,000 - ₱120,000 per year

    Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry.A Bachelor's degree is required for this...

  • Customer Service Representative

    5 days ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time

    Company DescriptionBCS Technology International (BCS) is a global IT professional services organization specializing in the delivery of customized solutions in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. With over 17 years of experience, BCS consultants have implemented end-to-end...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱15,000 - ₱30,000 per year

    Ascendion Philippines ishiringfor Customer Service Representative (Non-Voice) rolePosition: Customer Service Representative (Non-Voice)Set up: Onsite (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱3,000,000 - ₱4,500,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines JK Network Services Full time ₱210,000 - ₱420,000 per year

    Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.Position: Customer Service Representative (With/without experience)Company Industry: BPO & IT CompanyWork Location: TaguigWork Schedule: Shifting ScheduleSalary: NegotiableWork Set-up: Work OnsiteJob...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱200,000 - ₱250,000 per year

    Customer Service Representative (Hybrid) – BGCLocation:Bonifacio Global City, TaguigWork Setup:HybridAbout the RoleWe are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure...

  • Customer Service Representative

    7 days ago

    Taguig, National Capital Region, Philippines Nexus Recruitment Group Full time

    Job Title: Customer Service RepresentativeLocation: McKinley, Taguig (Onsite)Employment Type: Full-TimeIndustry: Financial Services / Customer SupportJob Summary:We are looking for a Customer Service Representative who will deliver outstanding voice-based support to customers with checking and savings account inquiries. If you're passionate about customer...

  • Customer Service Representative

    5 days ago

    Taguig, National Capital Region, Philippines StaffSmart Outsourcing Full time

    About the role We are looking for a Customer Service Representative - Content Moderation to join our team at StaffSmart Outsourcing. This is a full-time role based in Taguig City. As a Customer Service Representative, you will be responsible for providing high-quality support to our clients, ensuring their online content meets the required standards.What...