Call Center Team Lead

2 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year
  • Team Management - Supervise and manage a team composed ofT1s and T2s including performance evaluations, productivity monitoring, and adherence to company policies
  • Performance Monitoring - Track and evaluate individual and team performance metrics such as quality evaluations, KPI metrics and COC compliance
  • Coaching and Training - Provide ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge
  • Ticket/Task Management - Assign tickets and new tasks if any based on team members' skills and workload capacity. Spearheads the monitoring of assigned tickets to ensure targets are met.
  • Quality Assurance - Conduct regular quality audits for both calls and tickets to ensure adherence to standards and identify areas for improvement.
  • Call Escalations - Handle complex customer issues and escalations, ensuring timely and effective resolution
  • Process Improvement - Identify and suggest process improvements
  • Reporting - Prepare and present regular reports on team performance, challenges, and achievements to supervisor and account manager

Requirements:

  • Minimum of 1 year experience as Tier 2 TSE
  • Mastery on network equipment's such as APs, switches and gateways

  • Call Center Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    TASQ is looking for a sales team leader in Cebu. The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.Upon  regularization: 10 VL, 10 SL HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)BPO Team Lead with at least 2 years of team lead experience in any sales LOB.Work...

  • Travel Call Center Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions&prev=search&pto=aue Full time ₱900,000 - ₱1,200,000 per year

    About the job Travel Call Center Team Lead - Sales (Cebu City) About the job Team Lead - Travel Sales (Cebu City) | Onsite Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite Shift Schedule : shifting schedules Educational Requirement: at least 2nd year completed/College Grad Work Experience: 2-3 yrs exp as a Team Lead in a sales...

  • Call Center Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Call Center Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Call Center Agent Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Customer Service Team Lead (Cebu) | OnsiteWork Environment: Onsite (Cebu)Shift: Flexible, no fixed scheduleBenefitsGenerous Paid Time Off, including holidaysHMO health insurance (coverage for the employee plus one free dependent)Clear opportunities for career growth within the companyCompetitive salary packageResponsibilitiesLead...

  • Call Center Agent/Sales Representative

    2 days ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱18,000 - ₱23,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleDo you have a passion for sales and a knack for closing deals?We're looking for dynamic, goal-driven, and customer-focused professionals to join our growing team in Mandaue CityWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in...

  • Call Center Agents/Sales Representative

    2 days ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in telecom accounts)-Experience with Salesforce and Microsoft Office is a big PLUS-Strong communication, negotiation, and customer service skills-Excellent time management,...

  • Lead Call Center Operations Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCallCenter Full time ₱800,000 - ₱1,200,000

    Call Center Operations Manager Job DescriptionWe are seeking an experienced Call Center Operations Manager to oversee the performance of our call center, ensuring efficient and effective customer service delivery.Responsibilities:Generate and analyze Salesforce reports to monitor call center performance.Manage cases across all products and departments at a...

  • Call Center Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱500,000 - ₱1,000,000 per year

    Team Management - Supervise and manage a team composed ofT1s and T2s  including performance evaluations, productivity monitoring, and adherence to company policies Performance Monitoring - Track and evaluate individual and team performance metrics such as quality evaluations, KPI metrics and COC compliance Coaching and Training -  Provide ongoing...

  • Call Center Agent

    2 days ago

    Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱20,000 - ₱130,878 per year

    About the roleBecome a Call Center Agent at YWA HUMAN RESOURCE CORPORATION' and join a dynamic team serving customers across Cebu City. This is a full-time position, offering a starting salary of 20,000 PHP plus 15,000 Signing Bonus, making it a great opportunity for those new to the industry.What you'll be doingHandle inbound customer calls and queries with...