Customer Retention Officer

1 day ago

Manila, National Capital Region, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time ₱900,000 - ₱1,200,000 per year

Principal Accountabilities

  • Assist with customer retention, interest rate reviews, and hardship loan conversions.
  • Handle loan adjustments, refunds, and ensure compliance with company policies.
  • Respond to customer queries, resolve disputes, and prepare retention communications.
  • Collaborate with teams, escalate issues, and support business operations as needed.

Qualifications

  • Communicates clearly and builds strong relationships with clients and stakeholders.
  • Delivers high-quality service under pressure with professionalism and flexibility.
  • Manages tasks efficiently with strong planning and attention to detail.
  • Uses Microsoft Office tools effectively and applies analytical thinking to share insights and support team learning.

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