Customer Service Representative

1 week ago

Ayala Alabang, National Capital Region, Philippines TrainingPh Full time ₱240,000 - ₱288,000 per year

Skills:

Experience:

  • 1-3 years of experience in customer service, account management, or sales, with a focus on customer retention or loyalty programs. Experience in B2C or B2B industries is a plus.

Key Responsibilities:

  • Customer Outreach & Engagement:

Regularly reach out to existing customers via phone, email, or chat to build relationships, address concerns, and provide information on loyalty perks, new products, or services.

  • Retention Strategy Implementation:

Execute and support customer retention initiatives, including follow-up campaigns, personalized offers, loyalty programs, and targeted promotions to reduce churn.

  • Troubleshooting & Problem Solving:

Assist customers with any product or service issues they may encounter, providing timely and effective solutions. Ensure all issues are addressed in a way that enhances the customer experience.

  • Feedback Collection & Analysis:

Gather customer feedback through surveys, calls, and interactions to identify trends and pain points. Use this information to improve retention strategies and enhance service delivery.

  • Membership & Loyalty Program Promotion:

Actively promote and explain the benefits of membership or loyalty programs to existing customers. Encourage them to take full advantage of their benefits, and educate them about new offers.

  • Account Review & Monitoring:

Monitor customer activity and engagement, identifying at-risk accounts and proactively reaching out to prevent cancellations. Manage accounts with high churn risk and develop customized retention plans.

  • Data Entry & Reporting:

Maintain detailed records of customer interactions, retention efforts, and outcomes in the CRM system. Regularly report on retention KPIs, including churn rates, customer satisfaction, and loyalty program participation.

  • Cross-Department Collaboration:

Collaborate with sales, marketing, and customer service teams to ensure a seamless and unified approach to customer retention efforts. Share customer insights and feedback to help refine marketing and sales strategies.

Qualifications:

*

  • Excellent communication skills, both written and verbal
  • Strong problem-solving and troubleshooting abilities
  • High level of empathy and customer service orientation
  • Ability to handle difficult situations with professionalism and care
  • Strong analytical skills and experience working with customer data
  • Ability to build rapport with customers and personalize interactions

Personal Attributes:

  • Highly organized with great attention to detail
  • Goal-oriented with a passion for customer success
  • Self-motivated, proactive, and able to work independently
  • Team player who collaborates effectively with cross-functional teams
  • Positive, customer-first attitude

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Application Question(s):

  • Are you currently employed?
  • How soon can you start ?

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 2 years (Required)

Work Location: In person

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱18,000 - ₱21,000 per year

    Job Title:Customer Service Representative – Insurance AccountLocation:AlabangWork Schedule:Day ShiftSalary Range:₱18,000 – ₱21,000Openings:30Job Description:We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Service Representativesfor anInsurance accountbased inAlabang. In this role, you will handle customer...

  • Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱30,000 - ₱45,000 per year

    Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSRs). This full-time role is based in Alabang, Muntinlupa and MOA, Pasay sites, and does not require any prior BPO experience. As a CSR, you will play a crucial part in delivering outstanding customer service...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱21,000 - ₱29,500 per year

    Customer Service Representative / Sales – BPO (Alabang Site)Location: Alabang, Muntinlupa CityWork Type: Full-timeSalary: ₱21,000 – ₱29,500* (Account-based)Schedule: Shifting | GraveyardAbout the RoleWe're hiring Customer Service and Sales Representatives for multiple Telco, Financial, and Retail accounts in our Alabang site.If you have excellent...

  • Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱200,000 - ₱300,000 per year

    Now Hiring: Customer Service Representative – Healthcare Account Plaza E Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 PhilippinesAre you passionate about helping others? Do you have a heart for healthcare and a voice that makes people feel heard and cared for? Join our team as a Customer Service Representative and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱300,000 per year

    Launch Your Career – Customer Service RepresentativeLooking for a job you can start right away? Join our Pioneer account and take the first step toward a rewarding career in the BPO industry. Our hiring process is fast and easyWhat's In It for You:Salary package up to ₱30,000No experience required – we provide full trainingAny educational background...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Building Takeoffs Limited Inc. Full time ₱80,000 - ₱120,000 per year

    CUSTOMER SERVICE REPRESENTATIVEBEDC Philippines Limited Inc., Filinvest, Muntinlupa, NCR, Philippines (Hybrid)ABOUT THE JOBAn exciting opportunity exists for you to join our fast and continuously growing company.We are looking for someone to fill the role of Customer Service Representative.While we have our ideal lists of responsibilities and qualifications,...