Customer Success Coordinator

2 days ago

Cebu City, Central Visayas, Philippines Momentive Software Full time $40,000 - $60,000 per year

Job Description
DUTIES & RESPONSIBILITIES:

■ Partner with sales, account management, and client relationship management teams to train employees on product updates

■ Works with team to execute delivery and implementation plans

■ Tests and troubleshoots final system setups

■ Assist in creating and updating documentation for internal and external clients

■ Assist in identifying appropriate training methods

Experience
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Requires 0 to 2 years of related experience
  • Requires a bachelor's degree
  • Computer/Technical:
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications

Other Skills

  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Proven ability to handle multiple tasks with minimal supervision
  • Ability to work effectively within a fast-paced, deadline-driven environment

About Us
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at

Why Work Here?
At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan & Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Casual Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company Paid Parental Leave

Company Paid Short Term Disability

Hybrid Work Arrangement

Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $80,000 - $120,000 per year

    We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...

  • Customer Success Manager

    2 hours ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals...

  • Customer Success Manager

    2 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Associate

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱150,000 - ₱300,000

    Job TitleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Associate. This individual will be responsible for maintaining a high level of knowledge across all departments, leveraging this expertise to drive customer satisfaction and retention.Maintain comprehensive understanding of various business units and...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per year

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $80,000 - $120,000 per year

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $80,000 - $120,000 per year

    The Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...

  • Customer Success Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...