IT Supervisor

2 weeks ago

Taguig, National Capital Region, Philippines Trimark Group Holdings Inc. Full time $40,000 - $80,000 per year

The IT Supervisor will oversee and manage the information and communication technology functions within a retail environment, ensuring smooth and efficient operations of POS systems, hardware, and network infrastructure.

RESPONSIBILITIES:

Retail and Store Opening Support

  • Lead IT Support for new store openings, ensuring all technical systems are fully operational prior to launch.
  • Collaborate with store management and vendors to align technology solutions with retail business needs.
  • Provide training and technical support to store staff on POS systems and hardware.

POS System Management

  • Install, configure, update and maintain POS software, including Barter, JIMAC, and Odoo.
  • Troubleshoot and resolve issues related to POS software and peripherals such as printers and scanners.
  • Manage password resets, email setups, and license tracking for POS systems.

Hardware Setup and Configuration

  • Set up and maintain desktops, laptops, POS terminals, and related hardware.
  • Conduct diagnostics, repairs, and lifecycle management of hardware components.

Network Infrastructure Setup and Maintenance

  • Design and implement LAN and Wi-Fi networks for retail stores.
  • Manage firewall configurations and cybersecurity protocols.
  • Set up redundancy solutions such as dual WAN routers with failover to ensure network reliability.
  • Oversee ISP coordination, network uptime monitoring, and troubleshooting.

Team Leadership

  • Supervise and mentor ICT support personnel, ensuring efficient operations.
  • Maintain clear documentation of network setups, hardware inventories, and POS configurations.

QUALIFICATIONS:

  • 3 to 5 years of ICT experience in the retail industry.
  • Strong expertise in Barter, JIMAC, and Odoo POS systems.
  • Skilled in POS hardware setup, diagnostics, and repair.
  • Proficient in network infrastructure deign, implementation, and security.
  • Excellent leadership, problem-solving, and communication skills.
  • Relevant IT certifications or a degree in related fields is advantageous.

Job Type: Full-time

Language:

  • English (Preferred)

Work Location: In person

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