Operations/Logistics Coordinator

Position Type: Full-time

Location: Philippines (Remote)

Schedule: 8AM - 5PM EST, Monday to Friday

About the Company

Our client is a California-based eCommerce and retail company specializing in practical, space-saving products designed to simplify daily tasks. Their innovative solutions cater to home organization, travel, and outdoor activities, providing customers with functional and stylish products. With a strong focus on quality, efficiency, and user experience, they continue to expand their reach in both online and physical retail markets. As part of our client's growth, we are looking for a Production Artist who can enhance their brand presence by creating high-quality visual assets for eCommerce, retail packaging, and marketing materials.

About the Role

We are seeking a talented and detail-oriented Operations / Logistics Coordinator to join our client's team. This role is responsible for managing order entry, preparing and tracking the required documentation, and ensuring timely follow-ups. While primarily clerical in nature, it requires strong attention to detail, as it involves handling overseas paperwork and coordinating with third-party partners.

Responsibilities

• Packaging & Shipping Requirements: Review customer specifications for packaging and shipping, and coordinate with the appropriate teams.
• Logistics Planning & SOP Communication: Determine customer logistics requirements (routing, timing, shipment preparation, and documentation) and communicate them to warehouse personnel via a formal Standard Operating Procedure.
• Order Processing & Coordination: Handle processing of customer purchase orders received via e-mail, fax, or EDI; enter sales orders; and coordinate shipments with the warehouse team.
• Invoicing & EDI Management: Send invoices and Advanced Shipping Notices (ASNs) for EDI customers.
• Shipment Fulfillment & Issue Resolution: Monitor and proactively communicate issues related to shipment fulfillment, including inventory levels and timing concerns.
• Cross-Team Communication: Serve as a primary point of contact between the sales team and warehouse staff/factory staff to ensure timely and accurate fulfillment of customer orders, while ensuring compliance and minimizing chargeback risks.
• Reporting & Account Health Tracking: Assist in developing and maintaining reports that track the health of accounts and products.
• Inventory & Availability Monitoring: Track and provide recommendations regarding product availability, including inbound purchase orders.
• General Operational Support: As necessary, assist with other operational areas and general office tasks.

Competencies and QualificationsMust-Have

• 2–4 years of experience in logistics coordination, operations, or supply chain management.
• Experience in US domestic freight/shipping (U.S. to U.S.) or international logistics (FOB shipments, import/export documentation, customs requirements)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with ERP systems and EDI transaction processing.
• Strong understanding of shipping documentation, routing, and compliance requirements.

Nice-to-Have

• Experience working with Amazon, Shopify, or other eCommerce platforms.
• Prior experience in consumer goods, retail, or distribution environment is a plus.

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.
• Flexible Working Hours – Manage your schedule effectively.
• Fringe benefits and 13th month pay eligibility
• Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning.
• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.

Job Type: Full-time

Benefits:

• Work from home

Application Question(s):

• List the eCommerce platform experience you have.
• Monthly expected salary
• Can you work EST hours?

Experience:

• US to US logistics: 2 years (Required)
• International logistics: 2 years (Required)

Work Location: Remote