Order Management Specialist

Job Objective

Responsible for all aspects of order fulfillment – including sales order processing, returns management, and customer service for internal customers i.e. Sales, Product Marketing, Marketing, Finance, Customer Care, and Product Compliance.

Key Responsibilities

Sales Order Management

• Review purchase orders received from Sales.
• Create sales orders in SAP with high level of efficiency and accuracy.
• Create loan orders (or borrowed stocks) related Sales and Marketing requests for upcoming partnerships, promotions, events or activities.
• Ensure customers receive the correct products at the correct location and time, in close coordination with Warehouse and Distribution Specialist/Officer/Manager.
• Reallocate stocks on orders considering their inventory level and criticality, whenever needed.
• Send reports related to sales orders to higher management on a regular basis. Monitor open sales orders regularly – ensuring orders are served within the acceptable timeframe.
• Coordinate with Product Manager on stock availability (in cases of short-served or unforeseen demand).

Returns Management

• Review reported returns from deliveries by 3PL (i.e. backload or refusal).
• Create return orders in SAP with high level of efficiency and accuracy, whenever needed.
• Monitor open return orders in SAP and coordinate regularly with stakeholders for timely receipt in warehouse and in system.

Customer Service

• Coordinate closely with Sales on specific delivery requirements of sales orders and ensure the same is coordinated to Warehouse and Distribution Specialist/Officer/Manager for proper execution.
• Coordinate with Marketing on demo, sample, or GWP inventories which are needed for events, promotions, and partnerships.
• Coordinate with Finance on any orders that need price revisions.
• Coordinate with Service Department and/or Compliance Manager on replacement orders, field tests, laboratory testing requirements for timely order creation and receipt.

Others

• Maintain KPI related to order and returns management and ensure that performance of 3PL partners is within the agreed standards, in close coordination with Warehouse and Distribution Specialist/Officer/Manager.
• Lead, direct, evaluate, and develop order management personnel/s to ensure that resources are used effectively and that work schedules and targets are met.
• Constantly find ways to improve day-to-day tasks.
• Involve in monthly inventory count activity in the warehouse.
• Other responsibilities that may be required to improve existing processes.

Reporting Structure

• Operational: Order Management Manager/Logistics Manager
• Functional: Order Management Manager/Logistics Manager

Key Interface

• Internal: Sales, Finance, Product Marketing, Marketing, and Service Departments
• External: 3PL Partners, Dealers, and Subcontractors

Qualifications, Experience, and Competencies

Graduate of any 4-year degree course, preferably with background on Supply Chain Management or Logistics Management

At least 3 years of experience in handling Logistics or Sales Operations
• Knowledge in SAP is a plus

Well-versed in the use of Microsoft Office and the internet

Team player and can work with a diverse group of people

Able to work in a fast-paced environment

Personal Attributes

• Operates ethically and with integrity and honesty. Transparent in terms of his/her intentions and actions.
• Shows respect for the individual and embraces diversity. Makes safety and care for the environment a priority.
• Has a passion for innovation, is focused on the needs of customers (internal/external) and drives for results.
• Acts as a team player who understands that the collective is stronger than the individual and is willing to go beyond the formal responsibilities of the job to assist colleagues and drive overall company performance.
• Has ability to influence his peers, manage upwards and motivate the team. Ability to negotiate with both internally and with external parties. Manages expectations effectively.
• Expresses a high work ethics, is self-driven, energetic, adaptable, and resilient when dealing with adversity.
• Self-aware, takes responsibility for his/her actions, is pro-active and result oriented.
• Has a positive attitude, deals with issues in a constructive and pragmatic manner. Effectively seeks inputs from (key) stakeholders to help create the best possible solution (from overall company perspective) and ensure the necessary buy-in to deliver results at speed.
• Has the ability to build relationships across functions and organizational hierarchies (internal and external)

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Application Question(s):

• Knowledge in SAP is a plus.
• Do you have home appliance experience? If yes, what brand?

Experience:

• t 3 yearhandling Logistics or Sales Operations: 3 years (Required)

Work Location: In person