Customer Support Finance Specialist

2 days ago

Manila, National Capital Region, Philippines emnify Full time ₱1,200,000 - ₱2,400,000 per year

About The Job

We're looking for a highly reliable and detail-oriented Customer Support 

Finance Specialist to join our Finance team in Manila. This role supports the

global Billing & Collections function by handling recurring operational tasks 

such as responding to customer finance inquiries, processing payment 

allocations, and maintaining AR data hygiene.

The ideal candidate is a hands-on problem solver with a background in 

finance operations, strong communication skills, and the ability to work 

independently within an international setup.

Your Impact

  • Respond to finance-related customer queries (e.g., invoice copies, payment 

confirmations)

  • Reissue bounced or misdirected invoices and maintain up-to-date contact 

details

  • Process customer payment allocations and offsets accurately in ERP 

systems

  • Support manual collections efforts by sending reminders and follow-ups
  • Clean up open item positions (OPOS) and help ensure accurate account 

matching

  • Update invoice statuses across systems (Business Central, internal tools)
  • Assist in routine reconciliations and internal AR tracking
  • Collaborate with EU finance team to ensure smooth process handoffs and 

escalations

Your Skills

  • Experience in finance operations, billing, accounts receivable, 

or customer support

  • Hands-on experience with ERP systems (Microsoft Dynamics/Business 

Central is a plus)

  • Strong written and verbal communication skills in English
  • High attention to detail and a proactive, self-organized working style
  • Comfortable working with cross-functional and international teams
  • Experience in a shared service or offshore support setup is a plus

What We Offer

- Competitive salary aligned with Manila market rates

- Opportunity to work closely with international teams and modern finance 

systems

- A collaborative environment focused on continuous improvement and 

learning

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