Multiple locations

7 days ago

Philippines inriver Full time ₱40,000 - ₱80,000 per year

The Second Line Support Engineer provides advanced technical support for escalated incidents and service requests. The role requires strong knowledge of Microsoft Azure services and Windows Server environments, with daily use of help desk software for case management. The engineer works closely with first line support, SRE, and DevOps teams to maintain high availability, effective troubleshooting, and proactive problem management.

Growth position into a Sr. Engineer working with platform and architecture level issues.

Responsibilities:

  • Resolve escalated tickets from first line support in helpdesk, ensuring accurate and timely resolutions.
  • Troubleshoot and resolve Azure-related issues including Application Insights, Storage Accounts, Virtual Machines, and Networking.
  • Administer and troubleshoot EntraID and Windows Server
  • Monitor application and infrastructure health using Azure Application Insights and Azure Monitor.
  • Perform root cause analysis and support problem management initiatives.
  • Administer Azure Storage Accounts, including security policies, lifecycle rules, and data access troubleshooting.
  • Escalate complex issues to SRE, DevOps, or vendors with detailed diagnostics.
  • Document solutions and contribute to the knowledge base to improve first line resolution rates.
  • Participate in incident response and on-call rotations when required.
  • Ensure compliance with ITIL v4 processes including Incident, Problem, and Change Management

Required Skills & Qualifications:

  • ~1 years IT support experience
  • Relevant technical degree or equivalent practical experience.
  • Microsoft Certified: Azure Fundamentals (AZ-900) or higher preferred.
  • Experience with Zendesk or comparable ticketing systems and understanding of SLA's and a customer first mindset
  • Strong knowledge of Microsoft Azure: Application Insights, Storage Accounts, RBAC, and monitoring tools.
  • Understanding of Windows Server fundamentals
  • Understanding of SQL fundamentals
  • Proficient with Powershell
  • Familiarity with ITIL processes and best practices.
  • Excellent troubleshooting, problem-solving, and documentation skills.
  • Clear and professional communication skills with both technical and non-technical stakeholders.

Desirable skills:

  • PowerShell scripting and automation skills.
  • Experience with Azure Log Analytics, Monitor, or Sentinel.
  • Exposure to Windows Server, DevOps, Azure storage, and Entra ID
  • Experience supporting teams across multiple geographies (EU, US, APAC).

Live the core values

  • We are invested – we lead by example & we deliver on our promises
  • We are inclusive – we are in it together & no one is as smart as all of us
  • We are ingenious – we cultivate curiosity & we are forward-thinking
About Inriver

Inriver is the Product Information Management (PIM) solution that empowers brands, manufacturers, and retailers to take control of the product data current and turn complexity into competitive advantage. Its AI-powered, scalable platform connects seamlessly to upstream systems and downstream channels, enabling continuous optimization of product experiences across every touchpoint. Trusted by more than 1,600 global brands, Inriver accelerates time-to-market, enhances customer experience, and fuels profitable growth. For more information, visit or follow us on LinkedIn.

Founded in 2007

Co-workers 375

  • Multiple locations

    2 weeks ago

    Philippines Inriver Full time ₱1,200,000 - ₱3,600,000 per year

    Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?inriver is a highly ambitious global company with great growth in the SaaS industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong...

  • Documentation Writer Fixed-Term

    6 days ago

    , , Philippines UnitedHealth Group Full time

    Overview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented...

  • Electrician URGENT – Various Locations

    2 weeks ago

    Philippines Homegrown Olympics Management Enterprises Full time

    Job Title: Electrician [URGENT] – Various LocationsDepartment: Terminal Operations and EngineeringCompany: Filoil Logistics CorporationLocations (1 Position Each):Amlan, Negros OrientalBadoc, Ilocos NorteBataanBatangasIslands/PalawanManilaJob OverviewThe Electrician is responsible for ensuring the reliability, safety, and efficiency of all electrical...

  • IT Technical Support

    1 week ago

    , Pangasinan, Philippines Strategic Networks, Inc. Full time

    Overview IT Technical Support with field work responsibilities. Amenable to work in multiple locations such as Pangasinan and NCR. Responsibilities Provide incident and request management support to all end-user devices (desktop, laptop, monitor, VPN, printers, scanner). Experience in Windows and non-Windows operating environments. Recommend and apply...

  • Executive Assistant

    2 days ago

    , , Philippines Assist World Full time

    Join to apply for the Executive Assistant role at Assist World We are seeking a Personal & Executive Virtual Assistant to support a multi‑business entrepreneur overseeing several ventures. The focus is on personal organization, email management, and light executive tasks . This role requires excellent multitasking, adaptability across industries, and...

  • SAP Solution Architect

    1 week ago

    , , Philippines DXC Technology Full time

    Work Arrangement At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. Your work location may include a DXC office, client site, or—where approved—a...

  • Content Creator

    4 weeks ago

    , , Philippines Buscojobs Full time

    Job Description We have several job openings for digital marketing and brand ambassador roles. Below are the details for each position. Digital Marketing Assistant The Role: We're looking for a Digital Marketing Assistant to support our campaigns and client projects. This role is perfect for someone eager to learn, detail-oriented, and passionate about all...

  • Junior Facebook Media Buyer

    2 weeks ago

    Philippines Z-Fast Digital Marketing Agency Full time ₱20,000 - ₱30,000 per year

    Company OverviewWe're a fast-growing digital marketing agency that handles both our in-house brands and amazing client accounts in real estate, e-commerce, franchising, and high-ticket products. Basically, we turn ad budgets into real sales.We're on the lookout for a Media Buyer / Advertiser who knows how to make ads work hard. If you love testing creatives,...

  • Senior Accountant | Onsite | AU Accounting Firm exp

    3 weeks ago

    , , Philippines TOA Global Full time

    SENIOR ACCOUNTANT Location: Clark, OnsiteShift : 7:00 AM - 4:00 PM, Monday - Friday Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America,...

  • Claims Intermediary/Handler for a Claims Management Service Company

    3 days ago

    Philippines tradeva Full time ₱720,000 per year

    Company Overview:We are currently seeking a Claims Intermediary/Handler to join our team on a full-time, remote basis. You will be responsible for overseeing and managing all aspects of the claims process, ensuring timely and accurate resolution of claims for our clients.Key ResponsibilitiesManage the full lifecycle of insurance claims from lodgement to...