IT Technical Support

1 day ago


Pangasinan Philippines Strategic Networks, Inc. Full time

Overview

IT Technical Support with field work responsibilities. Amenable to work in multiple locations such as Pangasinan and NCR.

Responsibilities
  • Provide incident and request management support to all end-user devices (desktop, laptop, monitor, VPN, printers, scanner).
  • Experience in Windows and non-Windows operating environments.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT/office equipment and ensure that all software systems are running smoothly.
  • Amenable to work in multiple work locations such as Pangasinan and NCR.
  • Can start ASAP.
  • With at least 1 year work experience.
Qualifications
  • At least 1 year of work experience.
Working Location

Multiple locations including Pangasinan and NCR; field work required as needed.

Company

Recruiter: Strategic Networks, Inc.

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