Field Support Engineer
5 days ago
The role will provide mid-level technical support across all LBC branches, hubs, and offices we have in Tacloban / Ormoc. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Qualifications
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Graduate of IT or related course
- At least 6 months Field Engineering experience
- Willing to travel if needed. With motorcycle is a big plus.
Key Skills
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)
Job Types: Full-time, Permanent
Pay: Php16, Php18,000.00 per month
Benefits:
- Company events
- Health insurance
Work Location: On the road
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