RTA Supervisor

1 week ago

Cebu City, Central Visayas, Philippines IntouchCX Full time

As Real Time Analyst Supervisor, You Will…

  • Communicate data in a clear, concise manner to the RTA Team and Operations
  • Evaluate large amounts of data
  • Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
  • Motivate the RTA team through relationship building and real-time coaching
  • Develop solutions, strategies and action plans to improve business performance and client-partner success
  • Use critical thinking to investigate and develop solutions to address ad hoc issues

As Real Time Analyst Supervisor, You Have…

  • Some post-secondary or completion of post-secondary schooling (preferred)
  • 1-2 years experience in the contact center and/or customer service industry
  • Minimum 1 year of experience in a supervisory role
  • Advanced knowledge of MS Word and MS Excel
  • The ability to use spreadsheet applications to maintain and develop operational reporting
  • Exceptional time management, organizational and prioritization skills to complete work in a timely manner
  • The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
  • Adaptability to learn a variety of software programs
  • Strong analytical and problem solving skills

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