RTA Supervisor

2 days ago

Manila, National Capital Region, Philippines d0011bc3-53ad-41c0-a40a-a55b7caa8699 Full time ₱900,000 - ₱1,200,000 per year

As Real Time Analyst Supervisor, You Will…

  • Communicate data in a clear, concise manner to the RTA Team and Operations
  • Evaluate large amounts of data
  • Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
  • Motivate the RTA team through relationship building and real-time coaching
  • Develop solutions, strategies and action plans to improve business performance and client-partner success
  • Use critical thinking to investigate and develop solutions to address ad hoc issues

As Real Time Analyst Supervisor, You Have…

  • Some post-secondary or completion of post-secondary schooling (preferred)
  • 1-2 years experience in the contact center and/or customer service industry
  • Minimum 1 year of experience in a supervisory role
  • Advanced knowledge of MS Word and MS Excel
  • The ability to use spreadsheet applications to maintain and develop operational reporting
  • Exceptional time management, organizational and prioritization skills to complete work in a timely manner
  • The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
  • Adaptability to learn a variety of software programs
  • Strong analytical and problem solving skills

  • RTA Supervisor

    7 hours ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱660,000 - ₱780,000 per year

    As Real Time Analyst Supervisor, You Will…Communicate data in a clear, concise manner to the RTA Team and OperationsEvaluate large amounts of dataEnsure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesMotivate the RTA team through relationship building and real-time...

  • RTA Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱360,000 - ₱720,000 per year

    MEET COMPASSWe are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be...

  • RTA Supervisor

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱1,200,000 - ₱2,400,000 per year

    MEET COMPASSWe are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn�t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can...

  • Real Time Analyst Supervisor

    2 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • RTA Workforce Supervisor

    2 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱540,000 - ₱780,000 per year

    As Workforce Supervisor, You Will…Evaluate forecasting and capacity models to give recommendations for long term staffing needsProvide clear communication of the forecasted workload, changes, assumptions and inputsEscalate discrepancies in data to management with recommendations for actionWork with business leadership to coordinate processes to meet the...

  • Workforce Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱400,000 - ₱1,200,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...

  • Workforce Management Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...

  • Workforce Assistant Manager

    2 days ago

    Manila, National Capital Region, Philippines Alldigi Tech Full time ₱900,000 - ₱1,200,000 per year

    Job Descriptions:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

  • WFM In-Team RTA Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Ibex Limited Full time ₱60,000 - ₱120,000 per year

    OverviewThe successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

  • Workforce Supervisor

    2 days ago

    Eastwood, Quezon City, Metro Manila, Philippines Ubiquity Global Services Full time ₱400,000 - ₱800,000 per year

    Who we are & what we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...

  • Coord, Operations

    5 days ago

    Southern Manila District, Philippines Royal caribbean international Full time

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with...