Account Management Specialist

An Account Management Specialist will be responsible for managing medium and large enterprise accounts, ensuring overall client success across subscriptions, renewals, upsells, upgrades, and downgrades. This role involves building and nurturing strong, long-term relationships with key stakeholders, understanding their business needs, and proactively delivering solutions that drive client satisfaction, retention, and growth.

Beyond managing existing accounts, he/she will actively pitch and close new business opportunities generated through resellers, partners, and sales channels. He/She will work closely with marketing, sales, and channel teams to qualify leads, create customized proposals, and close deals that align with both client objectives and company strategy.

Serving as a strategic bridge between clients and internal teams—including product, operations, support, finance, and legal—this role will ensure clear communication, smooth onboarding, and issue resolution. He/She will help clients maximize the value of their partnership, contributing to long-term revenue growth and stronger client loyalty.

This role is commercially driven, solutions-oriented, and able to balance relationship management with sales execution.

Duties and Responsibilities:

• Manage medium to large enterprise accounts by understanding client needs, building strong, long-term relationships, and clearly communicating the value and benefits of our products and services.
• Coordinate with internal teams to ensure client requirements are met efficiently and effectively.
• Gather, analyze, and study client data and behavior to identify opportunities for upselling, cross-selling, and improving client satisfaction.
• Provide market feedback on our solutions, pricing, promotions, and competitive position to help refine commercial strategies.
• Stay updated on industry trends, competitor activities, and market dynamics; proactively recommend adjustments to market approach and strategy as needed.
• Develop deep knowledge of the company's products and services to confidently support clients, including providing assistance with basic troubleshooting.
• Identify and pursue upsell and cross-sell opportunities within the existing client base; build and maintain a strong upselling pipeline and ensure timely closure of new revenue opportunities.
• Drive revenue growth from existing clients while managing and preventing churn through proactive engagement and value delivery.
• Prepare and submit accurate, timely reports and updates via HubSpot (or equivalent CRM tools) to track activities, pipeline progress, and client status

Basic Qualifications

• Academic Background: A Bachelor's Degree in Marketing, Business, IT or any related field.
• Relevant Work Experience: Preferably 1 to 3 years of experience in sales, account management, and/or customer management

Skills and Knowledge:

• Communicate clearly, confidently, and professionally in both written and verbal forms when engaging with clients and internal teams.
• Build and maintain strong, trust-based relationships with clients to support long-term partnerships.
• Identify opportunities to upsell and cross-sell products and services that align with client needs and business goals.
• Address client concerns with urgency and deliver practical, long-term solutions.
• Manage multiple client accounts effectively, meeting deadlines and balancing competing priorities without compromising quality.
• Demonstrate a strong understanding of clients' industries, operations, and how our solutions drive value.
• Collaborate closely with internal teams including Sales, Product, Operations, and Finance to deliver a unified client experience.
• Maintain accurate records of client interactions, commitments, contract details, and preferences
• Adapt to evolving client requirements, internal changes, or market dynamics with resilience and professionalism.
• Utilize CRM tools, reporting dashboards, and standard office applications (e.g., Excel, PowerPoint) for account tracking and reporting.