Account Management Specialist
4 days ago
Location:
WFH/Hybrid at Globe Telecom Plaza 1, Mandaluyong City
Employment Type:
Project based with the
possibility
of extension
We are seeking a driven and client-focused
Account Management Specialist
to join our team. This role is responsible for managing key accounts, ensuring client satisfaction, and identifying opportunities to grow business within existing partnerships.
Key Responsibilities
- Manage medium to large enterprise accounts by understanding client needs, fostering long-term relationships, and effectively communicating the value of our solutions.
- Collaborate with internal teams to deliver high-quality service and meet client requirements.
- Develop deep knowledge of company products and services to confidently support clients, including providing assistance with basic troubleshooting.
- Analyze client data and industry trends to identify opportunities for upselling, cross-selling, and improving client experience.
- Provide timely market feedback to refine commercial strategies and strengthen competitive positioning.
- Drive account growth while reducing churn through proactive engagement and value delivery.
- Maintain accurate client records and activity tracking using CRM tools (e.g., HubSpot).
Qualifications & Skills
- Bachelor's Degree in Marketing, Business, IT, or a related field.
- 1–3 years of experience in sales, account management, or customer management (preferred).
- Strong communication and presentation skills, both written and verbal.
- Ability to build trust-based, long-term client relationships.
- Analytical and problem-solving mindset with the ability to address client concerns effectively.
- Excellent time management skills to balance multiple accounts and competing priorities.
- Adaptability to evolving client requirements, internal changes, or market dynamics.
- Proficiency in CRM tools (e.g., HubSpot), Excel, and reporting dashboards.
- Collaborative approach when working with cross-functional teams.
If you are passionate about client success and want to play a key role in driving business growth, we'd love to hear from you.
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