Account Management Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines Asticom Technology Inc. Full time ₱900,000 - ₱1,200,000 per year

Location:
WFH/Hybrid at Globe Telecom Plaza 1, Mandaluyong City

Employment Type:
Project based with the
possibility
of extension

We are seeking a driven and client-focused
Account Management Specialist
to join our team. This role is responsible for managing key accounts, ensuring client satisfaction, and identifying opportunities to grow business within existing partnerships.

Key Responsibilities

  • Manage medium to large enterprise accounts by understanding client needs, fostering long-term relationships, and effectively communicating the value of our solutions.
  • Collaborate with internal teams to deliver high-quality service and meet client requirements.
  • Develop deep knowledge of company products and services to confidently support clients, including providing assistance with basic troubleshooting.
  • Analyze client data and industry trends to identify opportunities for upselling, cross-selling, and improving client experience.
  • Provide timely market feedback to refine commercial strategies and strengthen competitive positioning.
  • Drive account growth while reducing churn through proactive engagement and value delivery.
  • Maintain accurate client records and activity tracking using CRM tools (e.g., HubSpot).

Qualifications & Skills

  • Bachelor's Degree in Marketing, Business, IT, or a related field.
  • 1–3 years of experience in sales, account management, or customer management (preferred).
  • Strong communication and presentation skills, both written and verbal.
  • Ability to build trust-based, long-term client relationships.
  • Analytical and problem-solving mindset with the ability to address client concerns effectively.
  • Excellent time management skills to balance multiple accounts and competing priorities.
  • Adaptability to evolving client requirements, internal changes, or market dynamics.
  • Proficiency in CRM tools (e.g., HubSpot), Excel, and reporting dashboards.
  • Collaborative approach when working with cross-functional teams.

If you are passionate about client success and want to play a key role in driving business growth, we'd love to hear from you.

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