Store Supervisor

The Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.

• Team Leadership
• Customer Service
• Inventory Management
• Visual Merchandising
• Loss Prevention
• Financial Management

Operational Effectiveness

• Executes and comply with all company policies and procedures
• Communicates with Supervisor for all store related concerns
• Monitors stores' controllable expenses and makes recommendations when necessary
• Logs disbursement of petty cash and reminds immediate superior of replenishment
• Monitors proper use of issued office and store supplies
• Ensures store has adequate stocks of required store and office supplies
• Coordinates with Area Manager in developing and implementing strategies to achieve sales target
• Coordinates with Mall Managers and Leasing Managers for all store related concerns
• Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
• Cascades all product information to ensure product awareness
• Transmits all circulars from the mall to Area Manager
• Ensures that "urgent documents" like statements of accounts are properly labeled URGENT and transmitted immediately.
• Lead by example. Strict compliance to company policies and procedures.
• Plans for upcoming mall events to maximize activity
• Accomplishes Store Checklist daily to ensure smooth store operation

People Management

• Provides leadership for all store personnel assigned
• Ensures fair discipline for substandard performance
• Ensures timely submission of payroll requirements
• Plans and conducts regular meetings with staff to cascade directives from Area
• Manager and other department heads
• Evaluates performance of store personnel and provides appropriate recommendations.
• Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.

Customer Experience

• Ensures that the AFF selling standard is implemented
• Ensures consistent implementation of display guidelines.
• Coaches staff on how to handle customer objections
• Oversees staff in delivering AFF customer experience

Other Responsibilities

• Uses sound judgment when making decisions
• Acts with integrity and respect
• Adapts to changes required by the business
• Ability to handle multiple tasks simultaneously
• Assumes and completes other duties as assigned by Management

Minimum Requirements:

• Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent
• With minimum of 2 years experience as a Store Supervisor in the retail industry is preferred
• With strong leadership qualities
• Preferably familiar with the demographics of area assigned
• Knowledgeable with Microsoft Office including Word, Excel, Powerpoint

Benefits:

• Sales performance based incentives
• Life Insurance upon hire
• HMO upon regularization
• Leaves: VL/SL/BL/EL
• Joining Pair
• Uniform
• Employee Discount and a lot more

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Holidays
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Store Management: 1 year (Preferred)
• Fashion Retail: 1 year (Preferred)

Language:

• English (Preferred)

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• Store Management: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person