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Call Center Agente
1 hour ago
About the role
Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Call Center Agent at 3 PLEX INTERNATIONAL INC'. This full-time position is based in Cebu City, Cebu, and offers the chance to work in a fast-paced and rewarding customer service environment.
What you'll be doing
- Handling inbound and outbound customer calls, providing prompt and accurate information to resolve customer inquiries and concerns
- Actively listening to customers, understanding their needs, and offering tailored solutions
- Maintaining a positive and friendly attitude to ensure a great customer experience
- Documenting and tracking customer interactions to ensure efficient and effective case management
- Staying up-to-date with product and service knowledge to provide well-informed support
- Collaborating with cross-functional teams to deliver exceptional customer service
What we're looking for
- Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Strong communication and interpersonal skills, with the ability to listen actively and respond effectively
- Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced environment and adapt to changing priorities
- Commitment to providing exceptional customer service and a genuine passion for helping others
What we offer
At 3 PLEX INTERNATIONAL INC', we believe in investing in our employees and providing a supportive, collaborative work environment. As a member of our team, you can expect:
- Competitive salary and incentives
- Comprehensive benefits package, including health insurance and retirement plans
- Opportunities for career advancement and professional development
- A dynamic and inclusive company culture that values teamwork and work-life balance
About us
3 PLEX INTERNATIONAL INC' is a leading provider of innovative customer service solutions. With a strong presence in the Call Centre & Customer Service industry, we are dedicated to delivering exceptional experiences for our clients and their customers. Join our team and be a part of our continued growth and success.
Apply now to become a Call Center Agent at 3 PLEX INTERNATIONAL INC'
