Call Center Agent

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time


About the job Travel Consultant (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:
  • Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
  • Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
  • Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  • Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
  • Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
  • Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.
Qualifications & Requirements:
  • Experience: 2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry.
  • Experience handling escalated cases and direct passenger communication is an advantage.
  • Education: Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred).
  • Technical Skills:
  • Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.
  • Proficient in Microsoft Office Suite and online booking/reservation tools.
  • Core Competencies:
  • Excellent communication, negotiation, and problem-solving skills.
  • Strong attention to detail and ability to perform well under pressure.
  • Capable of multitasking and efficiently managing multiple client inquiries.

Benefits:

Upon regularization:

- 10 VL, 10 SL, 5EL

- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)


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