US Human Resources Generalist

We're Hiring: US Human Resources Generalist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role
: US Human Resources Generalist

Work Arrangement
: Work from Office

Location
: Philippines - Makati

Schedule
: Night shift

Position Overview & Objective:

The Human Resources Generalist is expected to focus on compliance within the Employee Relations arena. In this client-facing role, the Human Resources Generalist provides Tier- 1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in- depth experience, sound research, compliance and HR Best practices.

Primary Responsibilities:

• Provide heavy telephonic employee relations guidance for various issues and resolution
• Utilize a ticketing system to track and respond to client inquires (front- line)
• Meet demands of Service- Level Agreements (SLA's) on a day-to- day basis
• Attend Welcome Calls & HR initial calls for new clients, while fact finding through an HR Services Discovery
• Interpret and provide guidance regarding employment law; to include wage and hour
• Provide guidance on leave administration, specific to state and federal law
• Assist client contact with impartial and thorough employee relations investigations
• Recognize and escalate concerns regarding clients with potential risk and liability to HR department leadership.
• Create handbooks utilizing an electronic handbook generator and facilitating Q&A discussion with client
• Identify and create policies as needed
• Create job descriptions; research salary and wage data;
• Provide clients with various reports to support HR related processes for worksite employees
• Assist with identifying, creating and scheduling customer HR compliance training as requested
• Assist leadership with special projects, process improvements and strategy
• Other duties and projects as assigned

Qualification and requirements:

• HR Certification (PHR or SHRM- CP)
• 1-2 years' experience in a PEO environment
• Excellent customer service and follow up skills
• Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
• Natural relationship builder with ability to thrive in a high-volume environment
• Demonstrates emotional intelligence with a client centric attitude

Preferred Qualifications:

• Restaurant or Hospitality industry experience

Degree Level or Equivalent Combination of Education & Experience

• Bachelor's degree is preferred
• 1-3 years HR experience

Non-negotiable skills & requirements:

• HR Certification (PHR or SHRM- CP)
• 1-2 years' experience in a PEO environment
• Excellent customer service and follow up skills
• Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
• Natural relationship builder with ability to thrive in a high-volume environment
• Demonstrates emotional intelligence with a client centric attitude

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**