ERP Support Specialist

3 days ago

Bonifacio Global Metro Manila, Philippines Satellite Office Full time

ERP SUPPORT SPECIALIST (LEVEL 2- FUNCTIONAL SUPPORT)

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WHAT IS A/AN ERP SUPPORT SPECIALIST (LEVEL 2- FUNCTIONAL SUPPORT)?

We are looking for a Level 2 ERP Support Specialist to provide functional support across key business operations, including Manufacturing, Warehouse, and Finance. The ideal candidate will have a strong background in Sales and Distribution within an ERP environment and the ability to collaborate effectively with end-users and stakeholders.

This role will focus on identifying, troubleshooting, and resolving system issues while working closely with cross-functional teams to ensure smooth ERP operations. The right candidate will be coachable, resourceful, and eager to grow into a potential Level 3 Support role.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Provide Level 2 ERP functional support to end-users across Manufacturing, Warehouse, and Finance operations.
  • Troubleshoot and resolve ERP-related issues, escalating complex cases as needed.
  • Communicate effectively with stakeholders and users to clarify requirements and provide timely updates.
  • Support Sales and Distribution processes within the ERP system.
  • Collaborate with technical teams to assist with ERP integrations and enhancements.
  • Perform data analysis and basic troubleshooting using SQL (no scripting required).
  • Document solutions, workflows, and known issues to improve team knowledge sharing.
  • Actively participate in process improvement and system optimization initiatives.

WHAT ARE WE LOOKING FOR?

  • Industry background in Warehouse, Manufacturing, or Sales and Distribution is a must-have.
  • Hands-on experience supporting ERP systems (e.g., JD Edwards, SAP, Oracle, or similar).
  • JD Edwards (JDE) experience, particularly in Sales and Distribution, is highly preferred.
  • Strong understanding of ERP functionalities and ability to reverse engineer or figure out solutions independently.
  • Basic knowledge of SQL for querying and troubleshooting purposes.
  • Excellent communication skills with the ability to liaise effectively with business and technical stakeholders.
  • Self-driven, proactive, and eager to learn, able to take ownership of assigned tasks and continuously improve

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