Customer Sales Specialist

2 days ago

Clark Freeport Zone Pampanga Philippines JOBS360 Full time $30,000 - $50,000 per year
Experience | Skills | Knowledge
  • 1–2 years' background in customer service, ideally within a retail setting.
  • Strong communication skills, both written and verbal, with excellent interpersonal abilities.
  • A customer-first mindset with capability to handle and resolve conflicts effectively.
  • Solid judgment and proven problem-solving skills with a focus on solutions.
  • Proficient in MS Office and comfortable with technology; Zendesk knowledge is highly desirable.
  • Skilled in organization, time management, and task prioritization.
  • Works well in a team, demonstrating initiative and a proactive approach.

Key Responsibilities

1. Customer Service

  • Address customer questions via phone, email, and voicemail promptly.
  • Resolve issues and complaints, including problems with damaged or defective products.
  • Share updates regarding repairs, inspections, and order progress.
  • Motivate satisfied customers to leave positive feedback on review platforms.
  • Assist the After Sales Service Team Leader by providing updates on order fulfillment.
  • Investigate and resolve problems with delivery schedules and online order delays.
  • Support social media monitoring to ensure messaging aligns with brand values.

2. Systems & Operational Standards

  • Handle support tickets quickly and according to service guidelines.
  • Use available system tools to prioritize and respond to customer needs.
  • Organize tasks independently to ensure deadlines are met.
  • Deliver solutions that satisfy customers while keeping business needs in mind.

3. Product Knowledge & Training

  • Complete assigned training modules on time and maintain updated product knowledge.
  • Keep informed of new product arrivals and specifications.
  • Follow company processes, policies, and compliance requirements.

4. Administration

  • Provide backup support for invoice processing and related administrative tasks.
  • Process cancellations, refunds, and exchanges accurately and efficiently.
  • Ensure daily administrative responsibilities are completed as outlined.
  • Communicate clearly with stakeholders and share insights with the team.

ShoreXtra Perks
  • Complimentary barista-style coffee, free parking, and jeepney transport service.
  • A collaborative, supportive, and highly engaged team environment.
  • Excellent opportunities for career growth and advancement.
  • A fun, family-oriented culture with challenging and rewarding work.
  • Bronze Level referral bonus

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