CRS Supervisor

2 days ago

Baguio City, Cordillera, Philippines SM Investments Corporation Full time ₱240,000 - ₱300,000 per year

Job Summary

The Customer Relations Services Supervisor is responsible for implementing and overseeing the mall's security and customer service operations. The role ensures that all customers, tenants, visitors, and employees experience a safe, secure, and welcoming environment inside the mall. The position supervises agency personnel and coordinates responses to incidents and emergencies while maintaining excellent customer service standards.

Key Responsibilities

  • Manage and supervise Customer Relations Services (CRS) personnel and security personnel assigned in the mall.
  • Implement mall security programs, policies, and standard operating procedures.
  • Monitor daily mall operations to ensure safety, order, and an excellent customer experience.
  • Coordinate and respond to customer inquiries, concerns, or incidents in a professional and timely manner.
  • Ensure proper documentation and reporting of incidents, activities, and security logs.
  • Conduct regular area inspections to ensure compliance with safety and cleanliness standards.
  • Collaborate with internal departments and external security agencies to support mall operations.
  • Provide guidance, coaching, and performance feedback to CRS staff.
  • Assist in emergency preparedness drills and actual emergency response situations.

Qualifications

  • Graduate of any Bachelor's Degree (preferably in Criminology, Public Safety, Business Management, or related field).
  • With relevant experience in the security or customer relations industry.
  • Experience supervising teams or large groups of agency personnel is an advantage.
  • Basic computer literacy (MS Office, email, reports preparation).
  • Knowledge in emergency response procedures is preferred.
  • Strong communication, leadership, and problem-solving skills.
  • Must be willing to work on shifting schedules, weekends, and holidays.

Work Environment & Schedule

  • On-site work at SM City Baguio
  • Shifting schedule (including weekends and holidays)

How to Apply

Interested applicants may send their updated resume to:

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Life insurance
  • On-site parking
  • Promotion to permanent employee

Work Location: In person

  • FATCA Senior Administrator

    1 week ago

    Makati City, National Capital Region, Philippines HedgeServ Full time ₱900,000 - ₱1,200,000 per year

    An Investor Services FATCA & CRS Administrator will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a supervisor and manager. Every Investor Services FATCA Administrator will receive the requisite...

  • Utility

    2 days ago

    Cavite City, Calabarzon, Philippines GRM International, Inc. Full time

    GRM International, Inc. is looking for UtilityResponsibilities:· Clean and maintain the warehouse, office, comfort room (CR), and surrounding areas.· Sweep, mop, and dust floors, desks, and shelves regularly.· Empty trash bins and ensure proper waste segregation.· Wipe and sanitize desks, chairs, doorknobs, and other frequently touched surfaces.·...

  • Cashier (Iba, Zambales)

    4 hours ago

    Olongapo City, Central Luzon, Philippines fcb77136-ca83-4242-b6a1-64f0a9c73a65 Full time ₱168,000 - ₱180,000 per year

    JOB SUMMARYHandles customer payments (cash or other accepted methods) and ensures accuracy in Cost Remittance Slips (CRS), daily sales, and transactions. Provides excellent customer service at all times.KEY RESPONSIBILITIES1. Customer ServiceDelivers excellent customer service.Processes various payment methods accurately.Acknowledges exact payments and...

  • Customer Retention Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines AXA Full time

    MAKATI CITY, PH, 9999INVESTMENT AND ASSET MANAGEMENT250005S7Job DescriptionResponsible for leading and developing a team of CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.Priorities and Leadership:Role model of AXA values and...

  • Cashier (Cashier)

    2 days ago

    Cebu City, Central Visayas, Philippines Robinsons Appliances Full time ₱216,000 per year

    Job Summary:Responsible for the accounting of the payments of customers either cash or other acceptable forms.Ensures accuracy of the Cost Remittance Slips (CRS) regarding cost collection and daily sales.Provides excellent customer service at all times.Responsibilities:Provides excellent customer service at all times.Process transaction based on the mode of...

  • Inventory & Flows Supervisor

    2 days ago

    Cavite City, Calabarzon, Philippines Schneider Electric Full time ₱1,500,000 - ₱2,500,000 per year

    Great People make Schneider Electric a great company.  Do you dream of working in a company driven by a meaningful purpose that continuously creates an inclusive environment where you are empowered to do your best and be innovative?The Role: Inventory and Flows SupervisorResponsible for the management of the team of Inventory and Flow Analysts and Supply...

  • Roving Staff

    2 weeks ago

    Cebu City, Central Visayas, Philippines Concept Specialist Full time ₱156,312 per year

    Job Description:We are looking for a dedicated Roving Staff who is physically fit and owns a motorcycle to support various operational needs across multiple locations. If you enjoy a dynamic work environment and are eager to take on a role that requires mobility and physical activity, join our team todayKey Responsibilities:Provide operational and logistical...

  • Seasonal Cashier

    2 days ago

    Antipolo City, Calabarzon, Philippines Robinsons Appliances Full time ₱156,000 - ₱192,000 per year

    Job Summary:Responsible for the accounting of the payments of customers either cash or other acceptable forms.Ensures accuracy of the Cost Remittance Slips (CRS) regarding cost collection and daily sales.Provides excellent customer service at all times.Responsibilities:Provides excellent customer service at all times.Process transaction based on the mode of...

  • Store Supervisor

    2 days ago

    Olongapo City, Central Luzon, Philippines California Clothing Inc licensee of GUESS PH Full time ₱240,000 per year

    URGENT HIRING GUESS SM BAGUIOJOB QUALIFICATIONS:College graduate of any four (4) year course, fresh grad is very welcome.Work related experience preffered but not required.Effective oral communication and writing skills.People handling and leadership skills.Must be computer literate.Physically fit with STAR QUALITY.MAJOR RESPONSIBILITES:ACHIEVE MONTHLY SALES...

  • Cashier (Butuan)

    2 days ago

    Butuan City P, Philippines Robinsons Appliances Full time ₱150,000 - ₱250,000 per year

    Job Summary:Responsible for the accounting of the payments of customers either cash or other acceptable forms.Ensures accuracy of the Cost Remittance Slips (CRS) regarding cost collection and daily sales.Provides excellent customer service at all times.Responsibilities:Provides excellent customer service at all times.Process transaction based on the mode of...