Retail Support Manager

1 week ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time $80,000 - $120,000 per year

Discover your 100% YOU with MicroSourcing
Position:
Retail Support Manager
Work setup & shift: Onsite | Day shift

Your Role

As a Retail Manager, You Will

  • Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes
  • Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network
  • Implement and champion disciplined processes and measurement practices to

continuously enhance our ROI and strategic direction.

  • Lead, coach and develop a multi-skilled support team
  • Support teams with escalations, complex queries and quality assurance
  • Build strong relationships with internal departments and external partners
  • Collaborate with product, operations, property, compliance, maintenance and IT
  • Work with stakeholders to unlock efficiency across brand, local, store & retail
  • Align support strategies with broader corporate goals
  • Lead a diverse team accountable for pricing, master data, analytics, customer

service, IT, Supplier rebates and our point of sale systems

  • Establish positioning and identify target audiences across channels and segments
  • Develop and present initiatives and strategies to senior management,

communicating through reporting and insights

Deliverables

  • Customer First Approach: Placing the needs, preferences, and experiences of your customers at the core of every decision
  • Leadership: Cultivate a team culture that consistently delivers exceptional results through empowered leadership, strategic alignment and continuous development.
  • Data Led Decisions: Communicate performance metrics, risks, and actionable

insights based on performance metrics, trends, ROI or data.

What You Need
Non-negotiables

  • 5+ years operational leadership experience
  • A support background in retail/consumer led business
  • Bachelor's degree in business, finance or related degree
  • Proven experience of leading a diverse generalist team of 10+ team members within a transformational role
  • Ability to identify business opportunities and bring new ways of working to commercial discussions, ability to provide guidance, clear deliverables and timeframes
  • Ability to work independently in a fast-paced environment and pivot quickly
  • Experience in Master Data, Point of Sale, pricing would be preferred
  • Proven experience developing customer-led roles
  • Commercially astute and metrics-driven
  • Demonstrable history of implementing processes and building high performing teams
  • Project Management; Staying ahead of the requirements and deliverables while leading a team to stay on track
  • Proficiency in Excel, data analysis software

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