Help Desk Engineer

1 week ago


Philippines Bit by Bit Inc Full time $2,500 - $5,000 per year

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: USD $ per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

  • Deliver exceptional customer service to end users via phone and email.

  • Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

  • Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

  • Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

  • Monitor, diagnose, and troubleshoot network and server issues.

  • Deploy and manage antivirus solutions, backups, and applications.

  • Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

  • Perform website and DNS administration tasks.

  • Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Requirements

Skills

  • Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

  • Exceptional critical, analytical, and strategic thinking.

  • Strong command of the English language, with the ability to communicate effectively with US-based clients.

  • Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

  • Experience with Microsoft O365 administration.

  • Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

  • Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

  • Ability to work Eastern Time (9:00 AM - 6:00 PM Eastern)

Experience

  • Minimum of 1 year in a Managed Services IT environment preferred.

Education

  • Bachelor's degree in a technical field (preferred) or equivalent experience.

  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

Benefits

  • Salary Range: USD $ per month

  • Certification training opportunities.


  • Service Desk Engineer

    4 weeks ago


    , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...

  • IT Support Engineer

    2 weeks ago


    , Metro Manila, Philippines Ideamine Technologies (Acquired by Netrix Global) Full time

    IT Support Engineer – Ideamine Technologies (Acquired by Netrix Global) About The Opportunity Netrix Global is seeking an IT Support Engineer to provide first‑level technical support and service desk assistance for internal users and clients. This role is ideal for early‑career professionals who are eager to learn, grow, and contribute to a...

  • Service Desk Analyst

    3 weeks ago


    , Metro Manila, Philippines Orro Group Full time

    Direct message the job poster from Orro Group Cyber | Networking | Collaboration | Cloud | Managed Services | Professional Services | Everything In-between | Ex-Apple, Microsoft & Amazon | Location: Manila Work covered business hours + rostered weekends This isn’t just another Service Desk role. At Orro, we’re building something different; a connected,...


  • , Metro Manila, Philippines Smartpark Systems Solutions, Incorporated Full time

    Customer Experience Associate (Front Desk) Smartpark Systems Solutions, Incorporated – Pasay, National Capital Region, Philippines Join to apply for the Customer Experience Associate (Front Desk) role at Smartpark Systems Solutions, Incorporated . The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and...

  • Service Desk Analyst

    4 weeks ago


    , Metro Manila, Philippines Espire Infolabs Full time

    Job Overview Get AI-powered advice on this job and more exclusive features. Referrals increase your chances of interviewing at Espire Infolabs by 2x. Get notified about new Service Desk Analyst jobs in Metro Manila . Qualifications Relevant experience in Service Desk Analyst with a strong customer interaction experience Good troubleshooting skills Exposure...


  • , Metro Manila, Philippines ATOS Information Technology Inc. Full time

    Shift Schedule: Shifting Work Setup: Onsite Location: McKinley, Taguig/MOA, Pasay Job Qualifications Candidates must have Excellent English communication skills. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field. At least 1 years’ Service Desk/Helpdesk/Technical Support experience is...

  • Queue Coordinator

    2 weeks ago


    , , Philippines Seidotech Solutions Corp. Full time

    The Queue Coordinator holds a crucial role in our Network Operations Center day‑to‑day operations and is responsible for monitoring and managing the ticket queue, helping to prioritize, and assigning tickets to the appropriate resources. The ideal candidate has a passion for technology and providing an unmatched customer experience and can excel in a...

  • Help Desk Analyst I

    4 weeks ago


    , Metro Manila, Philippines Carelon Global Solutions Full time

    Responsible for deploying software for a user and able to work in conjunction with the Software Delivery team to plan and troubleshoot deployments. Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination. Acts a process escalation point to expedite aged tickets. Responsible for mentoring...

  • Civil Engineer

    4 weeks ago


    , Laguna, Philippines KND Resource Management Corp. Full time

    Join Our Expanding Family at KND Resources! We’re growing fast and looking for a Civil Engineer who’s not afraid to get their hands dirty—literally. If you’re the kind of person who wants to understand what’s really happening on-site instead of just giving directions from the sidelines, we want you on our team. This role is for engineers who enjoy...


  • , Pampanga, Philippines Strategic Networks, Inc. Full time

    Responsibilities Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. Remotely or guide...