Help Desk Engineer

1 day ago

Philippines Bit by Bit Inc Full time $2,500 - $5,000 per year

Work Hours: United States Eastern Time (9 AM - 6 PM EST)

Salary Range: USD $ per month

About BitByBit (BBB):

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We're seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.

Responsibilities

  • Deliver exceptional customer service to end users via phone and email.

  • Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.

  • Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.

  • Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.

  • Monitor, diagnose, and troubleshoot network and server issues.

  • Deploy and manage antivirus solutions, backups, and applications.

  • Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

  • Perform website and DNS administration tasks.

  • Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Requirements

Skills

  • Strong time-management, prioritization, multi-tasking, and problem-solving abilities.

  • Exceptional critical, analytical, and strategic thinking.

  • Strong command of the English language, with the ability to communicate effectively with US-based clients.

  • Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).

  • Experience with Microsoft O365 administration.

  • Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).

  • Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).

  • Ability to work Eastern Time (9:00 AM - 6:00 PM Eastern)

Experience

  • Minimum of 1 year in a Managed Services IT environment preferred.

Education

  • Bachelor's degree in a technical field (preferred) or equivalent experience.

  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

Benefits

  • Salary Range: USD $ per month

  • Certification training opportunities.

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