Quality Auditing Analyst

5 days ago

Taguig, National Capital Region, Philippines YOLO Technology Pte Ltd Full time $80,000 - $120,000 per year
Job Description
Description
  • The Quality Auditing Analyst plays a crucial role in ensuring that an organization's customer service operations meet established quality standards and customer expectations. This position is essential for maintaining high levels of service while providing valuable feedback for continuous improvement. Typically found within a dynamic and fast-paced environment, the Quality Auditing Analyst utilizes analytical skills and a detail-oriented approach to evaluate service interactions, identify trends, and support operational excellence.

Key Responsibilities:

  • Conduct regular audits of customer service interactions to assess quality and compliance with company standards.
  • Analyze audit results and prepare comprehensive reports that highlight performance metrics and areas for improvement.
  • Provide feedback and coaching to customer service representatives based on audit findings to enhance service delivery.
  • Collaborate with management to develop and implement quality assurance strategies and best practices.
  • Monitor customer satisfaction through surveys and other tools to ensure a holistic view of service quality.
Requirements
  • Strong analytical and problem-solving skills to evaluate service interactions effectively.
  • Excellent attention to detail to ensure accurate auditing and reporting.
  • Effective communication skills for providing constructive feedback and collaborating with teams.
  • Proficiency in data analysis tools and reporting software for audit evaluations.

Attention to DetailProblem SolvingTechnical SkillsCommunication SkillsOrganizational SkillsAccount ManagementInterpersonal Skills

  • URGENT Quality analyst

    2 days ago

    Taguig, National Capital Region, Philippines HRTX Full time $104,000 - $130,878 per year

    Role DescriptionThis is a full-time on-site role for a Quality Analyst specializing in Revenue Cycle Management (RCM) or Medical Coding, located in Taguig. The Quality Analyst will be responsible for performing quality assurance and quality control tasks, ensuring adherence to quality standards, and maintaining quality management processes. Daily tasks...

  • Quality Assurance Analyst

    5 days ago

    Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time $40,000 - $60,000 per year

    Summary: The Quality Assurance Analyst manages audit requests for assigned clients, ensuring the right inspectors are chosen and audits meet client expectations. They respond to inquiries, review audit reports for accuracy, and update managers on important issues. They also handle billing after audits. The goal is to improve service quality, reduce costs,...

  • Audit Analyst

    5 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱720,000 - ₱1,140,000 per year

    BENEFITS:14th month payHMO (with dependents)annual incentive planleave creditsBusiness travel opportunities abroadCOMPANY PROFILE: This is a global science company and a manufacturing company delivering solutions to different industries. They have been in the business for over 60 years now.Position: Audit Analyst (Individual Contributor role)Company...

  • URGENT | Senior Quality Analyst- BGC ONSITE

    5 days ago

    Taguig, National Capital Region, Philippines Genpact Services LLC Full time $80,000 - $120,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Quality Analyst

    5 days ago

    Taguig, National Capital Region, Philippines BEWAHARVEST Full time ₱600,000 - ₱720,000 per year

    Job title: Quality Analyst - Medical CoderLocation: On-site in TaguigWork Timing: Morning shiftSalary: 60, ,000 all-in package (Depending on the experience)Target start date: Immediately/ August 29, 2025Education and Certification:● Must be a graduate in any Life sciences- Physiotherapy, Pharmacy, Nursing, Biosciences with Anatomy/physiology as a...

  • Quality Analyst for FinTech

    2 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $70,000 - $120,000 per year

    Position:  Quality AnalystOverview:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...

  • USRN Quality Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $60,000 - $80,000 per year

    We currently looking for USRN Quality Analyst to be part of our PIONEER USRN TEAM This role focuses on the comprehensive analysis, management, and resolution of denials and appeals related to claims and services, ensuring compliance with insurance policies, healthcare regulations, and industry best practices.Key Responsibilities: Denials and Appeals...

  • Quality Assurance

    5 days ago

    Taguig, National Capital Region, Philippines Genpact Services LLC Full time $80,000 - $120,000 per year

    Ready to shape the future of work?  At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Quality Analyst – Gaming

    5 days ago

    Taguig, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

    Job SummaryWe are seeking a detail-oriented and analytical Quality Analyst to support our Gaming & Content Moderation operations. Based at TP McKinley West, this role plays a vital part in ensuring that moderation teams consistently uphold platform standards, user safety, and service excellence.As a QA, you will evaluate moderation interactions, identify...

  • Quality Audit Specialist

    5 days ago

    Taguig, National Capital Region, Philippines PayJoy Full time $60,000 - $80,000 per year

    About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...